Hi everyone, First of all, I want to express my gratitude to all of you for your assistance in helping people protect their rights. Here's a summary of my case: On 07/18/2023, I sold a laptop for £375. On 07/28/2023, ten days after the sale, the customer had not received the parcel, so I filed a lost claim regarding the missing parcel. On 08/06/2023, Royal Mail sent me a mail confirming the loss of my parcel and included a cheque for £26 as compensation for the service failure. On 08/08/2023, eBay issued a full refund to the customer due to their not receiving the parcel. I want to receive a full refund for my parcel + shipping expenses. I kindly request your guidance on the next steps for claiming a refund from Royal Mail: 1. Send a Letter of Claim to Royal Mail. 2. If Royal Mail does not respond within 14 days, proceed to make a claim through MCOL (MoneyClaim Online). 3. Await their response and then determine the appropriate course of action. Thank you for your assistance in this matter.

Right, it's there in black & white that you told the fleecers the identity of the driver on 24 November 2022 but they ignored you and sued the wrong person. The judge will need to be convinced of two things. 1. Why you didn't defend when you had the chance. 2. That you have a reasonable chance of defending the claim during a full hearing. Your chances of winning were already high, but the fleecers' non-attendance just about guarantees it, as dx says. A set aside hearing normally takes about 15 minutes, so just be very brief and to the point. No waffle. Tell the judge that you would like to briefly explain (1) how the default judgement came about, and (2) also to explain that you have a good defence. (1) Explain briefly about the defence mess-up. (2) Then say you were not the driver, you have cooperated with the claimant and supplied details of the driver, but the claimant insists on suing the wrong person. Assuming that goes well, ask for your £275 costs against CEL because of their unreasonable conduct in deliberately suing the wrong person. This should have been in your WS, but, oh well. The judge is highly unlikely to agree, but nothing ventured ...

I hope you that you appreciate that when you leave such a long gap between posts, then we have to work extra hard to go through the thread and to remind ourselves of what has happened. This is generally speaking because we are so involved dealing with other people who engage with this thread rather more fully, that we tend to feel that you have probably given up. Please do remember that we are helping you free of charge and any money that you recover is yours to keep. I think that it is 3 months since you last posted and then disappeared The letter of claim looks fine except that you end up simply saying that you anticipate that you will bring a claim. Truly doesn't sound very certain. If you are going to bring a claim at the end of 14 days then say so. Don't give anybody the idea that you might bring a claim but you haven't fully decided yet. If you really still aren't certain about whether or not you will bring a claim on day 15 then don't send this letter.

Yes Dave, I have this weekend penned in to write a second WS. Brief but a couple of points I'd like to raise. Especially the fact that can't read a post mark! Also, why I wasn't sent a valid contract if they had it. The cases mentioned don't have any great impact on my situation. One relates to a solicitor claiming legal fees. The second is a patent case which incurred expenses from a third party. Which this mob hasn't incurred. I've got another debt collection letter yesterday from a ticket in 2020. I parked in a car park they look after. Different firm but I'll upload later in a new thread. Just rather send a letter and hopefully avoid all this grief. Sorry for the late reply, was on a course all weekend. Hope this finds you well.

Great. So the fleecers will file a lot of lies and you won't be in court to be able to counter them. The exact opposite of what dx said to do. It's written on hundreds of threads that the fleecers want a hearing only on the papers and we always oppose that. As well as stopping the lying it means they have to pay to be represented in court and so may discontinue. However, you're winding us up, right? It's impossible for someone to get everything wrong, always.

Yes, the N244 isn't a disaster but it could easily have been so much better and I'm bemused as to why you didn't come here earlier. I'm at work now but will have a careful read through everything later and be back on the forum this evening.

Jenny I've hidden the two PDF posts. They're not redacted properly. (Second PDF redacted now) The first multi-page one is also illegible in parts. Could you please rescan? I've also edited out the PCN number in your post. .

They clearly have got some adults to prepare their defence for them. I don't think you need to worry too much. Also I'm not sure that they are telling lies in the way that you suggest. I think that they are presenting a certain interpretation of the facts. It will be helpful if you could lay out in a bullet pointed chronology – a point by point explanation of exactly how the transaction went. No narrative please. In terms of the defence, there is now nothing to do until you get the directions questionnaire. You can decide either to go to mediation or to go to trial. Let us know when the DQ arrives

That's right, back to ignoring. They said they would do court, you said get stuffed, soooo... they said they're doing court... again!

we asked you on Friday to comment on each allegation contained in the claim – point by point. Not only will you need to do this for us but you will need to do it for your defence and for the court. If you'd rather not do it then I'm not sure that we can help you

Was this Royal Mail or Parcel Force? Was it sent special delivery and with any of their so-called insurance?

They should also be able to put you in one of these if you call them (assuming those aren't all cancelled) Try asking.

Hi there, as your cancelled flight departs from Madrid you are covered by EC261, so that's good news for you. You are entitled to duty of care for your stay in Madrid so that is hotels, meals, drinks and transport paid for by the airline. Do ask the airline what they are willing to provide as some might want to make the arrangements for you. If they decline or fail to respond, make your own arrangements and keep all your receipts. Should be reasonable (don't book the Ritz-Carlton). If you arr happy to get a free holiday in Madrid for a day, this is your easiest option. Your other options are to: -ask for a full refund (for the half you didn't fly) And buy your own ticket back. -ask the airline for a different flight back at a different date, of YOUR choosing, providing there are available seats (they cant magic seats if flights are full) If you choose either of these, no duty of care will apply, so you pay for your own hotel etc... One exception woudl be if you ask them to keep your new flight from MAD to latin america but change the LON-MAD leg to the following day. In this case, they ought to pay your extra night in London. The above is nom negotiable but you may need to fight Latam for it. In addition you may have a £520 claim for your cancellation. This is separate from duty of care so wait until you have decided your options, and make the claim afterwards

What country's law has jurisdiction over this ticket purchase? Chile? Spain? England and Wales?

The level of insurance cover is irrelevant

So you just used ordinary first class post and not tracked or special delivery guaranteed? I don't think ordinary first class gives you an option to increase cover above the standard £20...

I don't really have any witnsses do I? I was alone, on my own with the vehiche... It says a mmeber of staff will call me and take evidence from me? I hav clicked yes to mdiation, small claims track and detrmination without a hearing.