Hi, can anybody help?! I sent my old mobile phone off to Cash4phones in September (2013). My accepted the offer and according to the website my payment was sent for processing on 27/09/13. After sending emails to the company asking about the money I STILL have not received it!. I emailed last week (5/11/13) and, even though the website states that they will reply within 48 hours, I have still not had a reply. I also emailed them again this week (13/11/13) and, yet again still no reply! I have also rung them on 4 occasions but there was no reply, I was told I was in a queue and someone will answer shortly, I waited for 45 mins and no one answered!This is the most useless and unhelpful company I have ever had to deal with and now I just don't know what else to do!!! Can anybody please help???

This is a very usual story with this company.

The quickest thing to do is to issue a county court claim and you will find that you get the money and your court fee very quickly.

Did they agree to pay you the original offer price? Highly unusual if they did.

No they didnt, suprise suprise! I have a look at the county court link and go from there.

Thank you

What was the quoted price and what was the eventual offer? - and how did they explain the discrepancy

The original quote was £105. Final quote £32! I pressed the accept button by accident so I haven't questioned them regarding the original quote. I just want this over with now as I'm really fed up with the company.

Apparently my home button was faulty! which is why they lowered my offer! The phone was in almost perfect condition. When I posted it i wrapped it in bubble wrap and used a padded envelope!

As they haven't paid you yet, I would write them a letter explaining that if they do not pay within 7 days, that the contract will be at an end.

Then sue them for the entire £105 or the return of your phone.

Do this now. Stick to the deadlines - don't make the threat if you aren't prepared to go ahead.

I have just typed the letter and it will be posted within the next hour, Thanks again

http://www.consumeractiongroup.co.uk/forum/showthread.php?400492-Cash4phones-help-with-MCOL-**WON-AND-ALL-COSTS-TOO**(1-Viewing)-nbsp

Look at my link Carie. I claimed for postage costs, telephone costs, court costs and the price of the original offer. No one requested any proof but it was there if they wanted it. Eventually took it to MCOL which cost £25. They disputed it so I signed the papers from the courts saying I wanted to go ahead and they backed down. Took me 4 months but it was worth it. Received all my expenses plus the cost of the phone. Don't give up on them. Good luck. message me if you want any help.

Thanks for your message Jess. I actually took this to MCOL on Monday. But it is good to know that if C4P dispute me I need to persevere. And thanks for the offer of help, I will be in touch if I need to

If you receive any papers from this company, we would like to see them please.