moc1982 v Egg

[moc1982]

Hi Everyone.

 

I provided Egg with statement evidence that they owed me £80 in charges, but they have replied offering £16 because they reduced their charges from £20 to £16m and that Egg's practise of requiring customers to pay by direct debit meant that the presumption of unfairness in relation to charges over £12 does not apply where exceptional business factors apply, referring specifically to Egg. What should I do? Take it further or just take the pittance on offer? Help!

[MrBump]

Take it further! The OFT stuff has no real bearing on your claim. Go gettem!

[moc1982]

Should I send them a letter threatening legal action then? Is there a template anywhere for this?

[moc1982]

Anyone??? I'm a bit stuck

[Mistermind]

http://www.consumeractiongroup.co.uk/forum/egg/82484-me-egg.html

[moc1982]

Thanks mate, thats a big help. I'll send a secure email to them now saying what you have illuminated there- by the sounds of it you just have to make out that you are serious about contesting it, and they'll avoid the hassle and pay up...is that about the short and the long of it?

[Mistermind]

You hit the Egg on the head, I mean nail.

[moc1982]

This is what I sent by secure message and email:

 

Regarding account number:

 

Reference:

 

FAO Ema Clayton

 

 

Dear Ms Clayton,

 

Thankyou for your letter dated 19th April regarding my request for repayment of charges.

 

I have great respect for Egg's Genuine Pre-estimate of £20, great respect for Egg's Genuine Pre-estimate of £16 and great respect for all future Genuine Pre-estimates that Egg provide.

 

As a former cardholder I cannot help wondering, if after many years in business Egg has ever tried to reconcile Pre-estimates against Post-event audits. I am confident that a company devoted to justice and truth like Egg will not withhold evidence from the cardholder, that Egg will present evidence in court to show after-the-event costs, as well as before-the-event Genuine Pre-estimates. Therefore I intend to file a claim for the £80 charges and I hereby reject the £16 offer which you made in your previous correspondence.

 

Yours sincerely

 

Matthew O'Connor

[Mistermind]

Cool, man, cool.

[moc1982]

Egg offered me the full amount two days after I sent that email- cheers, david 1 goliath 0