Alex the Lad v. Egg***WON***

[alex_the_lad]

Hi Guys! I've just successfully ended a claim against Cap1 and so now I want to turn my attention to Egg Card.

 

I'm quite familier with the who reclaiming process, but I'm just after some Egg specific info:

• How far will I have to go with my claim (with Cap1 I had to file at court and then they paid up just before they had to submit a defence).
  
• Also I have a active Egg Card account which is close to the borrowing limit (but within the limit). If I claim are they likely to close the account - does anyone know?
  
• With Egg would people recommend the Court route or the FOS route?

Any advice would be valued.

 

Thanks!

[alex_the_lad]

Respectfully bump! Any advice would be valued. Thanks

[Mistermind]

Egg used to be very easy, paying in full plus interest without need of legal forms or FOS, but since August refunding has slowed down -- though still paying, see 72 formlines in the V-E Day sticky thread.

 

Retaliation and intimidation used to be the norm for Egg this time last year, but since 2007 I have read of no such activity.

 

Best is to write in plain English, saying that if Egg will not come quietly then you are aware FOS intervention will cost them £360 processing fee on top, regardless of FOS outcome. An alternative longwinded court obstacle course will involve some forthcoming uncertainties:

 

Certain CC hearings have been undeservedly stayed pending the OFT test case, so might yours.

 

Would the verdict coming out of the latter, e.g. hypothetically would a verdict that £16 is a lawful bank penalty charge, influence Credit Card Small Claims Court verdict? Might it then reduce your CC penalty charge reclaim to zero? There is a difference of opinion on this, so I shall leave time to tell, possibly in January or December.

 

Choosing between uncertainties and probabilities, it is your money, your decision -- a bird close at hand, or two in the distant bush?

[alex_the_lad]

Thanks for the advice - very useful. I'll have to think about the FOS/Court route. In reality I have a few weeks to think it over as I've only just sent my SAR

 

Thanks again

[alex_the_lad]

Hi!

 

I finally got around to sending the first letter to get. I got the following response:

 

Thank you for you letter dated xx/xx/xx

1. Your Credit Card agreement (‘the agreement’) with Egg Banking PLC (‘Egg’) clearly states that charges will be added to your account if you exceed your Credit Limit or fail to make your contractual payments. In accordance with condition 7 of the Agreement a charge of £20 (or since August 2006, a reduced charges of £16) has been added to your account each time you have exceeded your credit Limit or failed to make a payment.

2. Egg does not believe that the terms and conditions of the Agreement are any way unlawful or unfair. Egg recognises that customers sometimes exceed their Credit Limits and/or fail to make a payment and has systems and processes in place to deal with this. These include the use of computer systems, staff and other necessary costs. The charges set out in condition 7 of the Agreement are calculated by taking into account the costs incurred by Egg in maintaining these systems and processes and dividing this sum by the estimated number of customers who will exceed their Credit Limits or ail to make payments. These charges therefore represent a genuine pre-estimate of the loss caused to Egg by customers who break the terms of their agreement.

3. Egg takes steps to help you to avoid incurring charges. For example, the Agreement requires you to maintain a direct debit to make your monthly payment so that you won’t miss a payment accidentally. Your can avoid inadvertently going over your Credit Limit by checking you account on www.egg.com at anytime.

4. If you have any concerns relating t information held about you by a Credit reference Agency you should contact the agency directly. Egg uses the following agencies:

a) Equifax

b) Experian

c) Call Credit

5. You now have six moths from the date of out resolution to take your complaint to the Financial Ombudsman Service – further details are available on www.finacical-ombudsman.org.uk. A copy of their leaflet is available, so please contact us if you would like one sent to you.

 

Any advice on my next step would be much appricated!

 

Thanks!

[Mistermind]

Your reply is the standard Egg template letter meant to discourage the uninitiated.

 

However, two claims were settled in full two weeks ago within the amazing time-frames of 3 weeks and one week using English letters alone, with no legal form-filling. This suggests Egg for its own reasons has now reverted to its former more co-operative self, at least for now.

 

Suggest you adapt the proven successful template letter below and proceed asap. Reclaim outcomes such as the two below cannot possibly get any better, they can only get worse. So best to strike while the iron is hot. FOS and other time-consuming legal routes can be held in reserve if English letters do not work. Good luck, but quick.

03 weeks

- 22 JAN 2008 -

WINNING TEMPLATE LETTER

- andrew_nwide -

WON!! Egg Smashed £900

01 weeks

- 23 JAN 2008 -

fivelaws v Egg ***WON***

[alex_the_lad]

Got a letter back from Egg along the lines of the one I posted above with an extra bit saying that I'm accusing them of penalising me and that I have no grounds for saying so. They've also offered me a fraction of the charges I'm claiming by way of full refund. I've composed a letter for them

 

- is there anyone willing to give it the once over if I PM them with it?

 

Thanks in advance!

[alex_the_lad]

GREAT NEWS!!! Got a letter from Egg this morning - offering to repay all the charges plus the interest! All it took was a total of 4 letters in plain english (including the SAR) from this forum. Thanks for all the support and advice - I couldn't have done it without you. Donation on it's way!

 

Just one final request - is there an acceptance letter template anywhere and could a Mod change the title of my post to 'WON'.

 

Thanks guys - this just goes to show if I can do it anyone can!

[Mistermind]

Just goes to show the efficacy of a letter written in plain English, Shakespeare's English. Once Egg announces a settlement offer in black and white, they do not rat on it, so a letter in English accepting what they offer will do. Egg settlement money promised has never been reported as not forthcoming.

 

Cannot recall anyone mentioning a template letter for acceptance, unless it was for acceptance of a partial offer while stressing further continuing claims. If you wish you could browse in All-in-one links, abbreviations, acronyms, terms

 

Well done, Victor over Egg number 85. :grin:

[tal]

Did you send a LBA and what address did you use for Egg?

[steven4064]

CONGRATULATIONS Alex

 

Just send them a letter in plain Enflish saying you accept their offer as a full and final settlement of this claim (In case you want to make another one later).

 

tal - Welcome to the Egg forum. All letters go to

 

The Customer Relations Office

Egg plc

Riverside Road

Pride Park

Derby

DE99 3GG

[tal]

steven4064 thanks for the addy!

[tal]

I got the following egg address from moneysavingexpert

 

Egg

 

Jenny Gordon

Data Protection Manager

Egg PLC

1 Waterhouse Square

138 – 142 Holborn

London

EC1N 2NA

 

Confused with egg having more than 1 address to send letters to

[steven4064]

Tal

 

Egg addresses have been changed - see http://www.consumeractiongroup.co.uk/forum/egg/92617-egg-contact-addresses-please.html

[alex_the_lad]

Once again many thanks for all the advice! This site really is amazing - dispite the fact that I'm currently on my lowest ever income as an adult, with the help of this site I've managed to clear nearly £2,000 worth of debt in the last few months.

 

Thanks again!

[steven4064]

Once again many thanks for all the advice! This site really is amazing - dispite the fact that I'm currently on my lowest ever income as an adult, with the help of this site I've managed to clear nearly £2,000 worth of debt in the last few months.

 

Thanks again!

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