Booking Problems

[buck rogers]

My wife's friend has just booked a holiday she wanted to go at the end of this week but booked the wrong month. Upon noticing her mistake she phoned to change it/cancel it and they said they needed 40 days notice for a cancellation- however it was only 35 days before when she booked it! Any ideas how to get our money back?

[davjoh]

I don't think you've got an iota of a chance getting your money back.

 

Your wife made the mistake, not the travel agent. You performed the contract at their offices, so it wasn't a distance sale. All I can suggest is you try and adapt to the dates you actually booked.

 

Sorry

 

David

[buck rogers]

Distance sale? it was booked over the internet.

[barracad]

Distance selling regulations don't apply to package travel, so that is irrelevant.

 

Does she want to cancel it? Surely she can just amend it to the correct dates? She will most probably have to pay an amendment fee. She will not be entitled to a refund.

[buck rogers]

the difference is over £400 so moving its not an option i think i may just try to sue them i may not win but at least ill have thesatisfaction the case will probably cost them more than the 175 quid they owe us.

[PKea]

the difference is over £400 so moving its not an option i think i may just try to sue them i may not win but at least ill have thesatisfaction the case will probably cost them more than the 175 quid they owe us.

 

On what grounds are you gonna sue them?

 

You will be the one cancelling the contract by not travelling on the contracted date.

 

And what are you going to do if they counter claim for the full cost of the holiday, due to the fact that they may now not be able to sell these dates due to a short lead time?