Barclays CAN provide pre-6 yr Woolwich data

[welshcakes]

Hi Peeps

 

Just thought I'd let Woolwich claimers know that I have received an email from a legal Executive staff member working in Barclays Legal & Litigation Department confirming that even if your Woolwich account has been closed for years, Barclays can still access and provide S.A.R - (Subject Access Request) data for you account.

 

This is contrary to Barclays consistently telling claimers over the phone, via email and in their letter correspondence, that they are unable to supply statememts/transactions lists for Woolwich accounts for any further back than 6 yrs from the date of making your request.

 

If you are seeking a complete list of transactions for your banking history a Woolwich customer (as is you right under the Data Protection Act), do not be fobbed off with Barclay's adamnant claims that they don't hold the data anymore. It is not true. Up to 12 years worth (as far as I know) of copy statements can be sent to you by:

 

Woolwich Openplan Customer Contact Centre

The Woolwich

Jackson House

Jackson Road

Clacton on Sea

ESSEX CO15 1WH

 

Tel 0845 0700 360

 

 

Threaten them with action and when the time comes, take it.

 

This is what I have had to do to get them to release the last 7yrs worth of Woolwich statements on a current account I closed in 2003.

[welshcakes]

I have today sent off my SAR for pre-6yr data.

 

To hopefully speed things up, I have extended my request letter as shown below:

 

Michele Wallis

Sales and Service Manager

Woolwich Openplan Customer Contact Centre

The Woolwich

Jackson House

Jackson Road

Clacton on Sea

ESSEX CO15 1WH

xxxxxxxx 2007

 

Data Protection Act 1998

Subject Access Request

 

 

Dear Ms Wallis

ACCOUNT NUMBER: xxxxxxxxxxx

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation covering period of opening of the account in or around xxxxxxxxx to closure xxxxxxxx. Alternatively, a complete set of statements for that period will be acceptable.

Please note that this written request specifically requires you to provide a complete list of transactions and charges relating to the entire banking history with the Woolwich for account xxxxxxxxxx.

The request is not limited simply to charges or to activity affecting the account only in the last six years. Please be advised that the Limitation Act 1980 does not apply to the provision of data requested as a Subject Access Request made under the Data Protection Act 1998 and I do not therefore expect to receive a response suggesting such. Consequently, should The Woolwich chose to cite the Limitations Act and in the absence of complete compliance with the terms of this request, I will immediately commence legal action against Barclays Bank PLC t/s The Woolwich for breach of the Data Protection Act 1998 and you may be required to attend future legal proceedings as a witness.

In addition, I am asking for information that relates to any manual intervention by any member of your staff.

Whilst not exhaustive and for the avoidance of doubt I shall list what I require:

• Full copies of all contracts that exist between myself and your organisation; including copies of any documents you hold in support of same.
  
• Copies of all statements relating to the above accounts.
  
• Copies of all correspondence, including all letters, faxes, emails and memos sent and received between ourselves, and any other third party in relation to any of the above accounts. This must also include internal communication that relates to my personal banking business.
  
• Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
  
• Full details and copies of any documents upon which you relied when you have provided my personal or financial information to any individual, organisation or third party.
  
• Full copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
  
• Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.

• Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, reason for deletion, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply and I expect this request to be entirely complied with by no later than xxxxxx.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

Yours faithfully