UMPS vs MBNA

[umps]

Hi

 

Sent my SAR and duly recieved statements. My MBNA account was opened as a student in 1998 and has only ever had a credit limit of £350. However the charges add up to nearly £2000 as they constantly gave me over limit fees of £25 and Late payment of £25 even though the minimum payment was only £24. As a result....they have made a fortune.

 

Had my statements through with the usual blurb (we stand by our charges etc...They state that MBNA disagree with the OFT ruling!!) and they have said they are sending me a cheque for £660 within the next 10 days!!!!

 

Help...Do I send it back? Do I cash it as part payment??? Do I send an LBA for the amount minus £660 or ignore it and send the LBA for the full amount???

 

Any help appreciated!!

 

Cheers

Andy (umps)

[umps]

PLEASE HELP!!

 

Had a cheque today from MBNA 'with compliments' for £660. Do I just hold on to it or cash it as part payment and send a request for payment of the rest???

[dorisfluffy]

I'm in the same position as you with MBNA so hopefully someone will come along and give us some advice. Personally I'd like to keep the cheque and claim for the rest as I could do with the money now but not sure if thats the right thing to do.

 

SO PLEASE HELP US BOTH!!!!!

[umps]

Thanks Doris Fluffy. Am sat at my computer waiting for advice

 

Can anyone help us?????

[dizzy delilah]

Did they send you a letter with it stating this cheque was a full or final settlement of your claim (so you can't claim any further)?

[umps]

My letter says 'I have arranged for a goodwill payment of £660.00 to be sent to you by cheque within the next ten working days on the basis that this is in full and final settlement of your complaint'

 

Guess this actually means I shouldn;t cash it????

[dizzy delilah]

Well, I'm still quite new to this myself, but I wouldn't - yet!! I think you need to write back (or email) and thank them for their kind gesture and politely inform them that you are happy to accept the payment as partial settlement and that you still intend to claim the oustanding amount back. My worry is that if you cash it and say nothing, you might lose out. Once they acknowledge that, I'd cash it!! Good luck!! Dizzy

[dorisfluffy]

That sounds ok but I'm due to file my N1 claim today. Umps, you got your cheque today, I got my letter telling me about it coming in ten days today so not sure wether to claim whole amount on N1 or wait for cheque and wait for reply which could drag it out another month! What are you planning to do?

[dizzy delilah]

Just a thought :-| , but if you email them, 'technically', they'll recieve it today. Its not your fault that it has to go round 20 departments before it gets to the right person !! They should send you out an automatic acknowledgement of receipt though.I presume that you can then file your N1 today minus the amount you have accepted as part payment. Where are all the knowledgable ones when you need 'em??

[umps]

Hi Folks,

 

Have made a decision!!

 

I have sent my request for payment today (bearing in mind I got my cheque for £660 without doing anything. all I did was send a SAR!!0 They owe me £1981 in total!!!

 

I sent my payment request, thanked them for the cheque and said I would not be cashing it at present. I also said the amount I was claiming was for the total (1981) not the amount minus the cheque as I wasn't cashing it yet.

 

Will keep you informed.

 

umps

[dizzy delilah]

Good for you, UMPS! Will be interested to know the outcome - don't forget to put the cheque in a safe place and let us know how you get on. Good luck, Dizzy

[mcfadzean1]

did you add interest to your claim ? mine was for 1850 charges from 2001 to 2003 then i added 15.9% intrest and it came to £4922.44. so its well worth the hassle of working it all out .

p.s ive just phoned there advocates off to decline there 900 quid good will and told them to come back with more money ha ha

[umps]

Due to file MCOL with MBNA as had no response from them. Is it worth contacting them first by letter or phone as most people seem to recieve settlement before they file MCOL and if I can avoid this I would prefer to.

[glav]

Hi Umps

 

You could try ringing Customer Advocate Office and ask to speak to Colin Pugh, he settled with my hubby on the telephone with full CCI. The number is 01244 672628. He also has an e-mail address colin.pugh@mbna.com Hope this helps.

 

glav:)