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zippyd vs rbos


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You need to re read the faqs for a start. I know we all go on about reading them all the time, but believe me you will need to understand the process and the cases / laws surrounding the claim if you want to be successful. You will get the link from my signature. Print them out and have them to hand to refer to. There is a step by step process there too!

 

Then you need to start a thread in the RBOS forum, where you can read other members stories and journeys. You will gain a lot of confidence from them.

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/

 

I cant give further advice as I dont know what letter you have sent before the reply, however one piece of advice is to stick to your timetable, but you would know that once you read the FAQs! Remember, this is your money, your claim, we can only help support and advise you, and we will.

 

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