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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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chubbas dad v reliance & fester


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Hi I'm not quite sure what you mean, is it for statements going back to when you first opened your acc, is that what you need or is it something to send to court??

ps

(thanks for the rep points)

jenny

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AAAAAA, I get you now...i am v.easily confused LOL.

What you need to do, once you've filed MCOL, is to send to MCOL address, by post a copy of your particulars of claim...i.e.the list of charges, with a cover letter ....please attach this to my filed claim claim no XXXXXXX blahblah.

I hope that helps

Jenny

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Hi, They'll probably file a defence on the last day but if they dont you'll win by default, well done with getting your bundle together, i've just started to think about it.

Jenny

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Well done Blondy, You might receive a chq soon but i doubt it'll be for full amount, hold it for a while...smell it...feel it...then send it back ripped in half thanks but no thanks....

Jenny

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I dont think it would do any harm, but dont hold your breath for a quick or good reply. Its good you're sticking with the organ grinders...not the monkeys...

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Hi, I've received a letter that my case will be transferred to mercantile for a directions hearing on 28th june.This is good news for me cos i've done this before with barclays...they nearly always pay before it gets there..so 27days and counting....

Jen

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I am really chuffed, i was worried that we havent heard anything for ages, Mercantile is the best thing for these cases. Hopefully the'll payout before...

Jenny

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I agree, they'll say anything to make you give in! I'd send another POC...then they can't say they have lost it,

 

Jenny

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Hi, I sent this....It picks up points in their defence,

Jen

 

Dear Wraggies.

 

Thank you for your letter of the xx March 2007.

 

With reference to the charges made to my account, I would be grateful if you would request from the Defendants a full breakdown to include any work or actions carried out by them, and any costs incurred which resulted in their having to make such charges to my account.

 

Where they are reluctant or unable to provide this information, please request details of the charging rate they referenced when they applied these charges.

 

I do not believe that the charges made to my account represent a true reflection of the actual costs incurred by the Defendants and therefore represent unlawful penalties, which are irrecoverable at Common Law. I would request the repayment of all charges made plus interest at the statutory rate of 8% from the time the charges were made.

 

I refer you to S32(1)(b) and © of the Limitation Act 1980.

 

S32(1)(b) any fact relevant to the plaintiff's right of action has been deliberately concealed from him by the defendant;

or

© the action is for relief from the consequences of a mistake; the period of limitation shall not begin to run until the plaintiff has discovered the fraud, concealment or mistake (as the case may be) or could with reasonable diligence have discovered it. References in this subsection to the defendant include references to the defendant’s agent and to any person through whom the defendant claims and his agent.

 

On April 6th 2006, the Office of Fair Trading made a statement outlining what they considered was the maximum amount of costs incurred by the Banks when making such charges.

 

As a result of media coverage given to several actions made for the recovery of what are now regarded as penalties, I discovered that I had been wronged. The Limitation period therefore runs for six years from the date of discovery, which was after the statement made by the Office of Fair Trading.

 

The Defendants have failed or refused to provide information requested of them, and I would be grateful if this information could now be requested under disclosure rules.

 

Yours sincerely

 

Jenny

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Or...

 

To Whom It May Concern:

I respond to your letter dated xx April. I would like to raise some points.

1, It is for the court to decide on the merits of each case put before them, so stating that this is bound to fail is inappropriate.

2, With regards to the Limitations act,

32.--

  • (1) .... where in the case of any action for which a period of limitation is prescribed by this Act, either-
    • (a) the action is based upon the fraud of the defendant; or
    • (b) any fact relevant to the plaintiff's right of action has been deliberately concealed from him by the defendant; or
    • © the action is for relief from the consequences of a mistake;

the period of limitation shall not begin to run until the plaintiff has discovered the fraud, concealment or mistake (as the case may be) or could with reasonable diligence have discovered it....

An example case is,

Sheldon v. R.H.M. Outhwaite (U/W Agencies) Ltd.

and

Cave v. Robinson Jarvis & Rolf [2002] UKHL 18 (25th April, 2002)

3, Your client has had many months to settle this case without having to reach this stage, I will accept an offer of full settlement which stands at,

£2,168.00 in charges

£120.00 court fee

£1,056.50 Interest @ 8%

£100.00 Allocation questionnaire.

A total of £3.444.50.

I am also entitled to claim back my costs as a litigate in person which I will add on when I get a date for the hearing.

Regards

Jenny

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:) he he, your gonna buy me a new helmet and gloves....and ill buy you the sweetest smellys you ever did have,:smile: with a bunch of flowers :p ty jenny, printing now, and it will be posted tomorrow,:cool:

HAHAHA, what colour??

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:D evening all.just looking through some threads.still cant find any success stories for the a & l ff.has anybody moved forwards with their claim.i sent a thanks but no thanks letter on the 31 may(recorded) it still hasnt been signed for yet.is this a new ploy to slow things down?:???: i hope it dosnt get returned to me in 30 days i will be most annoyed8)

It doesnt always work with the royal mails signed for thingy with A&L, they use a automated signing machine for their bulk mail.

Jen

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oooooooooh on a more serious note.if a claim was issued on the 21 may 07,when would the 14 days be up?:rolleyes:

Yep, Yesterday?? Check MCOL

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I cant remember now...If they have sent their defence is it 14 days or 28? If it says 14 days i'd ring MCOL or email them and check, they'll be able to confirm the dates for you.

J

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Fingers crossedXX I'm not sure how LLoyds work, some of the banks do'nt file a defence and people win by default. Good Luck, lets hope this ones easy.

Jen

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