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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Schedule of Charges filled in incorrectly ***WON***


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Hi Folks

 

Im doing a claim against Natwest for my OH. When I completed the schedule of charges I did this before I had checked the very helpful thread by Nattie re historic Natwest charges.

 

Beacuse of being unable to understand what the £12.00 he was being charged monthly was for as only said CHG on statement.

 

Anyway long story short I have sent prelim and LBA which is up on Wednesday. I know when I file on MCOL I can ammend to the correct amount have now worked out (approx 300 quid less than originally claimed) but I was thinking....

 

If Natwest don't ever go to court on this because they have to disclose how charges are made up, is it likely they will settle any amount to stop it going to court? i.e. should I leave charges as they are and feign ignorance????

 

Im not normally dishonest, promise!

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And if they dont, in the timescales given, i.e. Prelim Letter +14 days, then LBA + 14 days, then court. Simple........... go for it, but ensure your charges are correct. They are the whole basis for your claim, dont give the courts or Nutwest any reason to undermine you because you got your charges wrong,. Best of Luck. Fendy xxx

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  • 4 weeks later...

Well well well................

 

WE WON!!

I can't believe it!! I had originally put claim in for my OH for over £600 but later realised we had included Advantage Gold membership fees and as per advice given sent a revised LBA....However.....

 

We have received a letter offering as a GOGW the full amount we originally vlaimed for! Am so pleased. Although this will only pay the bills we have outstanding at the moment it gives us breathing space.

 

The only thing am concerned about is a passage in the letter which states:

 

"Any charges that properly accrue in the future will be applied to your account in line with our published tariff and in accordance with your agreement with the bank. Should you be unwilling to accept any such charges, then we may consider if we are prepared to continue to provide you with your existing banking facilities. Instead we may offer you a simple account that does not offer borrowing facilities or other services that can result in charges."

 

This seems like a thinly veiled threat against claiming in the future - is this standard?

 

Thanks xxx

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Hi

 

I think I have made the same mistake. I have included charges that were for called unauthorised overdraft charge on a monthly basis (£28), in addiiton to the individual charges for each failed item - can these be claimed or will I have to take them off? Also, I have received a letter saying Nat West are defending the claim and the Solicitors have sent me a list of things that they want me to send them - are these all included in the Court bundle? I have got very nervous about this now and I presume that is what Nat West are hoping for, but I don't want to give up and lose the court £120 fees as well. Any help with a Nat West claim will be gratefully accepted.

 

Thanks

 

Theresa

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CONGRATULATIONS,FIESTY. Why don't you open a new account in another bank, and whatever they threaten will be meaningless. Well done.

please fill in survey.http://www.consumeractiongroup.c o.uk/survey.php

and please remember this site relies on donations. Thankyou.https://www.paypal.com/cgi-bin/webscr

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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:lol: congratulations :lol:

 

I wouldnt worry to much about there so called legal tosh.

Its just their way of saying, You naughty boy, How dare you take on the mighty NatWest bank, dont you dare do it again.

I have THAT basic account, with no facilities, it didnt stop them applying £1,600 in charges to my account though..

Well done....

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Ah thanks for the kind words folks!

 

Could not have done it without CAG and I know £600 isnt a lot compared to some people's claims but believe me its a LOT to us right now!

 

Bigtiab - You are entitled to claim the Unauthorsied O/D charges so dont worry about that. Your claim seems to be standard of all the others I've read about on here so don't let it worry you ot get you down - you are doing fine. Start yourself a thread so you cn ask advise as and when needed and so others (and me) can follow your progress.

 

best of luck

 

love fiesty xxxx

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