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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PT2537s O/H V. Barclays ***WON***


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Hi Everyone,

 

Along with taking on lloydstsb and the woolwich, we have decided to have a go at barclays. my other half had an account with them and when we sent them a SAR the statements they sent showed she had been charged over 1600.00 so we sent the usual preeliminary and LBA letters and got the usual "crawl back under your rock and die" response, so we filed the N1 form at the end of march. Barclays have defended the claim and have entered a defence which we received today.

 

in the defence it says that we are time barred from claiming anything from before 27 march 2001. however we sent the first letter asking for the charges back on feb 28th 2007 so if i am right the charges which we are claiming from 6th march 2001 are inside the limitations act and we can claim? i assume that the defence is a standard defence, it has 11 points and starts by saying that the "1. particlualrs of claim do not provide details or particulars of the precise charges alleged to have been unlawful, or the date thereof." it looks very much like the same sort of defence like Lloyds used in my case but i just wanted to check to be sure. another point that is of concern to me is point 11 which says if it is the case that "the defendant is unable to rely on its express entitlement to enforce these charges as set out above,it will seek to recover to the extent nessary such loss and damage as it actually suffered which will not nessarilly be limited to the value of said charges and the defendant seeks to set off such sums against any liability owed hereunder to the claimant"

 

can anyone tell me if this is normal for these points to be included

 

thanks

 

paul

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Hi,

 

Yes, that sounds like Barclays standard letter. Basically they're saying that if you've cost them more than they've actually charged you, they'll be coming after the rest....

 

Yeah, right. Made me laugh, too.

 

Nothing out of the ordinary. Carry on!

 

:D :D :D

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Hi oneofakind,

 

thanks for that,

 

i must admit i thought that would be the case but i just wanted to check to put the other halfs mind at rest.

 

do you have any idea on the issue they raise about us being time barred? as i put in the message , i thought that we are ok as we wrote to them on the 28th feb asking for our money back which was before the first charge we are claiming became 6 years old and as far as i was concerned we are inside the statute of limitations but they seem to think otherwise

 

thanks again for your help

 

paul

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I think they probably work back six years from the day you file your court claim. Just more Bank B****cks, leave your claim as it is. Many others have been successful beyond 6 yrs.

 

they'll push you as far as they can, but they'll fold in the week before court, usually.

 

;)

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  • 1 month later...

well, recently spoke to [NAME REMOVED] at barclays, she said that they would be settleing shortly and i did not need to file my bundle but i dont want to let my guard down so i am going to prepare my bundle. can anyone tell me if there is a ready prepared witness statement for barclays claims? i found one on the lloyds forum that Gary H had prepared but i was wondering if there was one specific for barclays

 

 

any help would be great

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I don't know of one. As you say, GaryH has a great one for Lloyds, and GuidoT has a good one, but also for Lloyds. Barclays defence is different, so I'm working one up especially for them. I'll post it on my own thread when I get it done.

 

do you have a court date yet, Paul?

 

;)

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Hi Oneofakind,

 

yeah we have a court date set for the 17th august, i have done the bundle but its the witnes statement which is causing me the headache, i was looking at amending GaryH's one to suit but i dont really have the time at the mo as im a 2nd yr (mature) law student as well i have a young family and i work full time as well so time is limited.

 

thanks for your help

 

 

paul

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Hi Everyone,

 

does anyone have a complete contents / list of what documents are needed in a court bundle for barclays,ive downloaded teh CAG bundle and added my statements and letters i sent to barclays and their replies but im not ure what else to include.

 

 

any help would be great

 

 

thanks

paul

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Hi saintly

 

cant find them anywhere so i had almost given up on looking for them, her account was opened around march 2001 and it was a basic account which was upgraded to an additions account in feb 2002

 

is there anything else i need apart from T&Cs? do i need to include a copy of my N1 and otehr court correspondance or is that not needed

 

regards

paul

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Thanks Saintly

 

I was wondering though, the account was a basic account in march 2001, it wasnt upgraded to additions til 2002 so would the 2001 T&C's be ok to use or would i need a copy from the year the account was opened and ones for a basic current account?

 

paul

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  • 3 weeks later...

well,

 

VICTORY

 

My other half recieved a cheque for settlement of her claim. we have been in negotiations with Sharon Daboul who took over from [NAME REMOVED], Sharon was excellent, she was very helpful and very understanding

 

our court date was 17th august but we are going away to austrailia in a week and we spoke to barclays on the off chance that they would settle and they did

 

good luck everyone else who has claims going v. Barclays. ive only got the woolwich to go them my claims are finished

 

 

regards

paul

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Thanks Saintly 1

 

couldnt have done it without the CAG and the people who help and offer advice. whne we have got all the funds from our claims in the bank we will be making a cash donation to the site

 

thanks

 

paul

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CONGRATS

PAUL ON YOUR WIN ENJOY THE MONEY HAVE FUN IN AUS.

 

volks23

Progress

 

Barclays/Woolwich Claim 1

Pre Lim letter sent 15/12/06

LBA sent 29/12/06

N1 filed 25/1/07

Acknoledgement received 15/2/07

Defence filed 26/2/07

Amendment submitted on 5/3/07

AQ submitted on 15/3/07

Hearing Date 13/07/07 friday

Offer received on 07/07/07

Settled in Full on 09/07/07

 

Barclays/Woolwich Claim 2 (Pre 6 Years)

Pre Lim Letter sent13/07/07

Response Received

LBA sent 24/07/07

Response Received

N1 Filed (07/08/07)

NatWest Claim 1&2 (Pre 6 Years)

S.A.R sent 11/07/07

Statements received 04/08/07

LBA sent 04/08/07

Associates CC

S.A.R sent 13/07/07 - Awaiting their response

Capital One CC

Working out charges

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PT Congratulations. Enjoy the extra spending money, Slick

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thanks everyone.

 

ive just got my own claim against the Woolwich to go then thats it for the bank charges.

 

still i must say im gonna enjoy spending the money in Oz for 4 weeks

 

 

regards

paul

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