lloyds tsb payment protection ppi help please

[topaydabills]

Hi there, i am new to this site and have found the information really really useful, me and my wife are just in the process of sending S.A.R - (Subject Access Request)'s to:

capital one

yorkshire bank x 2

halifax

barclaycard.

 

I was wondering if anyone can help with this one though, i have a lloyds tsb credit card with a balance of some £15k +. Was sold ppi and understood that payments would be covered. Being self employed, i found myself out of business and made a claim on the ppi only to be rejected due to being self employed.

My question is, do i have grounds to make a claim for the full balance amount, i was out of work subsequently for over 12 months and the policy i was sold stated if period of unemployment is 12 months or over full balance will be cleared.

I know i'm going on a bit here, but surely if ive been mis-sold a policy in the first place, then shouldn't i have a claim on the full outstanding balance, not just the premium's charged, as this is what i believed and was sold as my policy.

 

Thanks for any help or assistance anyone can offer.

 

Mike

[reidnet]

Were Lloyds aware that you were self employed when they made you take out the PPI ?

 

If so a def case of mis-selling and you have the right to reclaim the PPI premiums paid along with Contractual Interest.

 

If you need any Contact details etc re the PPI give me a shout..

 

Ian

[topaydabills]

Hello Ian, appreciate your reply thanks. They where made aware of my situation yes but as this was basically sold over the phone to me how do i prove i made them aware of it now. I have no proff or reference to the conversation or anything in writing that states i am self employed or otherwise?

Thanks for any advice.

Mike

[reidnet]

HI Mike,

I would submit a SAR under the data protection act along with £10 to have them supply all information that they have on record regarding your loan, You should also request transcripts / Audio recordings of any telephone conversations that they have regarding your application etc. As you are aware they always warn that telephone calls may be recorded..

 

If they do not have or provide any of these telephone calls then I would say it is your word against theirs and you should fight them for full refund of PPI plus Interest.

 

Ian

[topaydabills]

Hello Ian, that's super help many thanks. One last thing though and really the most important part for me to be honest. If i have been mis-sold a policy, they have refused to pay out, and the terms of the policy clearly stated out of work for 12 months and entire balance settled in full. Do i not have a case for the full balance due which is some £15k or just the ppi payments. If you can advise me on that one as well i'd appreciate it.

Mike

[reidnet]

Hi Mike,

You will really need to go through their Terms and Conditions with a fine toothed comb to see what it states regarding self employed. Some polisies will cover self employment but I have found that they will only ever pay out if the company goes bust.

 

The trend for these policies is to find any way possible not to pay out if you try and make a claim, which is ridiculous considerring the amount they charge you for these policies.

 

You may get enough evidence if you submit a SAR and they do provide any recorded telephone calls, though you may find that on that particular day of you arranging the loan etc , there may have been a problem with the recording equipment.. As I say they will try and riggle out of complaints.

 

Again too they will put the blaim on you for not fully reading and understanding the Terms and Conditions of the policy. And as you told them that you were self employed and they sold you a policy that does not cover self employed then they should be held liable for this.

 

Hope that Helps

 

Ian