Hephalump V Ulsterbank

[hephalump]

On the 14th of March I sent off my letter for statements...no response.

Then letter arrives dated 2nd april on the 20th five days short of the 40 day expiration date, saying it was a joint account and could not be dealt with, with only my signature and it could not be completed until my husband signed and then the 40 days would start...not on your nelly(as it turns out this is a stalling tactic as either one of us has the right to request information on accounts without the others signature) I rang the 'Information Commissioners Office,and was told to quote 'Data Protection Act part 2,subsection 7, paragraph 4b. THIS SHOULD PUT AN END TO THEIR FARCE AS IT CLEARLY STATES THAT WHERE THERE IS A REASONABLE REASON i.e. a long history of giving either party information without first obtaining the others permission. Also told them, tongue in cheek, that they may have an internal postage problem which they may need to investigate. Well here's waiting also told them I would be sticking to original timeline.

[hephalump]

Okay I need help, the bank is saying i have no hope of receiving my statements they haven't done anything. They have said 1st letter not legit as it did not mention words data protection act although a susequent letter (WITH MONEY ENCLOSED) the very next day did and acceptance of £10 has been carried out. They say whole thing will have to recommence even though they've taken money and I'll have to wait another 40 days from date next letter is received by head office-not my deadline. This was also reinforced by customer relations department 40 days commence when they say so!!!!!HELP PLEASE

[noomill060]

Hi hephalump!

 

Here is the ICO's complaints form for you to download, fill in and send.

 

[noomill060]

http://www.ico.gov.uk/upload/documents/library/data_protection/forms/data_protection_complaints_form.pdf

[noomill060]

There is also an online complaints form to send by email to the ICO. Check the ICO's website.

[hephalump]

hi noomill060

Do you really think I should even after phone call today as mentioned on lickthethewallfatboys thread?

[noomill060]

'ang on, I'll go read it......

[noomill060]

Yes- go for it.

 

Thats what they are they for. They are very friendly and they are on our side.

[hephalump]

okay down loading complaint form now. Probably hold me in good stead if it goes to court

[hephalump]

OKAY downloading form now. Probably hold me in good staid if theres a history to it

[noomill060]

Yes, I complained against Barclaycard. They did comply eventually, but it was like drawing teeth.

 

I will use the letter from the ICO as evidence against them in my damages claim against BCard.

[hephalump]

Ignore Above Was Fixing Spelling And Managed To Copy Twice

[noomill060]

Get photocopies of the documents you need to send to the ICO.

[hephalump]

How Long Has This Been Going On For You

[noomill060]

no worries, hephalump!

[noomill060]

Sent S.A.R - (Subject Access Request) last October.

 

Complained to Information Commissioners Office in December

 

Information Commissioner kicked BCard's butt in January.

 

Issued small claim against BCard for non compliance in Feb

 

Finally got statements a few weeks ago

 

BCard up in Court next month to pay me what all their faffing about has cost me.

 

[hephalump]

Yesterday I felt like sitting down and crying, first you have to wait 40 days to discover this farce.

[hephalump]

I don't think we are allowed to curse but if we were these pages would be blue!!!!

[noomill060]

Its all just part of the craic, hunny.

 

You will get there in the end, but it can seem like uphill work at times.

 

Just take your time- "slowly slowly catchee monkey" as my grandad said.

 

(No idea why he said that, he never had a monkey that I know of!)

 

[hephalump]

I think they do it in the hope people will fall at the first hurdle and if I had that monkey!!!!!

[noomill060]

That is the precise reason. They hope we will give up and go away.

 

They must think we're the monkeys!

 

(No offence to any monkeys who may be reading this)

[hephalump]

Yeah but heres hoping we won't be the ones left sitting in the trees at the end- as we will have evolved and they'll still be twiddling with their bananas and trying to work out who to use the skins on next time.

[noomill060]

Thats the spirit, hephalump!

 

They will be playing with their bananas, wondering what the **** happened and how it has all gone horribly wrong for them, picking fleas off each other, muttering- "this was not supposed to happen!"

[hephalump]

THATS THE SPIRIT, hopefuly will meet again,perhaps tomorrow. Must go and pick the fleas of my little monkeys and perhaps give them a banana- if there good. Ta for now. GREAT CHATTING TO YOU, YOU'VE LIFTED MY SPIRITS ANYWAY.

[noomill060]

He he!

 

My pleasure! (Same time tomorrow?)