A&L say NO

[Sam Hammond]

The A & L, have said no to refunding my charges, as they believe they are in line with other banks charges and are fair!!!

 

I don't no which letter to send to them now. Can anyone help?

 

Thank you

Sam

[Beserker]

Hi Sam,

Firstly can I say it is not always a great idea to use your real name on any open forum, PM a mod to change your user name.

OK, I presume you have used the initial approach/request for payment template? If so you can now issue the Letter Before Action (template in the relevent section). You then give them 14 days to reply, they will not pay up. You then start Court Proceedings.

Read all the threads on this forum until you have a clear idea of the process. Don't be tempted to take shortcuts.

[Sam Hammond]

Hi Thank you for responding. I don't know how to change my name details (I'm not brill with computers).

Is it OK to send the LBA when they have responded to my initial letter for a refund? If so should I just change it to say thank you for your response and then continue with the template.

 

Thanks Again

Sam

[PPMAN159]

Yes-even though they have said that they are not going to refund this is purely a standard computer generated response and should not stop you sending out the LBA.

[Beserker]

Sam,

Look on the forums for a Moderator who has replied to a post, left click on his name, you will be taken to another screen. One of the options is to send a private mail (PM), do that explain situation and ask to change name. You might struggle to find a Mod with an empty mailbox though but keep trying.