My journey to 'Smiling'

[jimfishybob]

Bless you all.

 

Every last one of you

 

[Jacksy1980]

Reagrding the letter you were sent by that man chris in the complaints team i was sent the same letter, asking for the same stuff.

Ive sent all he asked for straight away, but i let him know that my deadline is the end of the month, which is also the deadline they said they would have reached a decision.

So when i turn my computer on friday afternoon and still have had no responce im ringing up, and wont be hanging up until i hear it from the horses mouth, not some call centre person telling me there looking into it(i forget how many times im told this)

Just wondering if anyone else had this letter and how fast did they act?

Cheers Jack

[jimfishybob]

Interesting, when did you send them your stuff back? My 10 days are up on 07/07/06, will be interesting to hear how they respond to you on Friday.

[Jacksy1980]

I got the letter last friday and sent the stuff the same day via recorded. They got the information they asked for on monday and as of yet no reply.

[jimfishybob]

Hmmm....got my letter on Saturday but the post is a weird out here in the sticks, it generally only comes every other day. Wonder if they were sent at the same time.

[jimfishybob]

Dear Jimfishybob

 

I'm sorry that you've felt the need to write to smile about the charges applied to your account and about the time it's taken to reply to you.

 

After reviewing your complaint a total of £1954.50 will now be returned as a gesture of goodwill.

 

As debit interest does not constitute a charge or fee this has not been refunded to your account.

 

I hope you find this result to be satisfactory.

 

At this stage we are required to let you know that smile will regard the complaint as closed if we do not receive a reply within 8 weeks of this response.

 

If you remain unhappy you may ask for your complaint to be referred to the Financial Ombudsman Service. Full details are on our website, http://www.smile.co.uk / talk to us / complaints.

 

Yours sincerely,

 

Neil Evans

smile Customer Services Manager

 

:-D :-D

 

Donation on it's way once the cash appears.

[closey]

Well done are you going to continue action for the interest? I know I would.

[gargoil]

Excellent news, very inspiring to us all!! I hope my own claim against Smile has as good as a result as yours!! Think I'd only chase th einterest if it totalled a "sizeable" amount myself!

[closey]

I don't know if I agree. I think its the principle. They shouldn't be allowed to get away with anything.

[jimfishybob]

Nah, I never claimed the interest because (although I fully support those who go after it), in my personal opinion this is probably a fair reflection of their costs and it's fair I cover these costs which have resulted from my transgressions.

[jimfishybob]

PS. Mods, could you change the title to reflect that this has been settled? I know there aren't that many in the Smile forum so it would probably be worth noting.

[gargoil]

Have they refunded into your account or sent you a cheque through!?

[jimfishybob]

Neither yet, though the mail above suggests it will be returned to my account.

[monkey2468]

Neither yet, though the mail above suggests it will be returned to my account.

Mine was credited to my account.

[Jacksy1980]

Just checked today....ive got my money back,great stuff...4days before i go on holiday! £1005 il be doing all the survey and stuff...thanks a lot! brilliant stuff

[caro]

PS. Mods, could you change the title to reflect that this has been settled? I know there aren't that many in the Smile forum so it would probably be worth noting.

 

I am sure there won't be a problem but I would rather leave it until you actually have the money. Does sound good though.

[jimfishybob]

This topic was closed on 11 March 2019.

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