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nikki198003
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After sending my DPA letter recorded delivery on the 2nd of May, My 1st response from HSBC was what seems to be the std response. ''Thankyou for your letter, blah blah......... we will forward copies of statements blah blah.........

 

There was a paragraph on manual intervention which reads

 

''Although many of our systems are automated, a manual intervention, by HSBC staff may be required in a variety of situations including;account opening, dealing with correspondance or telephone calls,when deposits or withdrawals are made over the counter at our branches and from time to time durinf account administration''

Is this standard as well?

 

My statements started to come through today so the ball is well and truly rolling!

 

Nikki:D

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Did your DPA letter asked for details of any manual intervention?

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  • 12 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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