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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank Charges - A suggestion


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I have a suggestion to assist everyone in avoiding bank charges.

Don't exceed your overdraft limit. ;)

 

Or at least contact your bank before you do, there are things that we can do to prevent the charge... but not afterward.

 

OK, I'm going to respond before the bottle of red goes down any more. Can I give you a little info on how your suggestions work in reality?

 

a) Don't exceed your overdraft limit.

Excellent advice - wish it was that simple. Every so often, human beings have a habit of doing something called 'miscalculation'. You think you've added everything up to the last penny - however, you didn't take into account the fact that your NTL D/D was actually 60p higher this month than last month. Result? D/D bounced at a cost of £38, unarranged borrowing fee of £28, interest on the UAB fee of whatever the banks deem applicable, plus twice the amount of money to pay to NTL next month. Final outcome? Skint beyond belief and desperately trying to explain to your 12 year old why he has to continue to wear school shoes that are too small for him; trying to explain to 8 year old twins why they can't have their birthday party; bricking it just in case your petrol doesn't last till the child benefit comes in as you'd be unable to go to work (too far to walk - no public transport links).

 

b) Or at least contact your bank before you do, there are things that we can do to prevent the charge... but not afterward

Excellent idea, why didn't I think of that? Ooooooooh........... just remembered............ I did!!!! Conversation went something like this: I've miscalculated one of direct debits this month, it's going to take me 60p over my existing overdraft. Could you possibly honour the D/D please? It's due out tomorrow and, until my child benefit goes in the day after, I honestly haven't got a spare penny. I also can't get to the bank as I'm in work before you open, don't finish till you're closed and can't get any time off work (year end - holidays used - you know how it goes!)

 

Answer? Eh? Be understanding and helpful and support you to avoid our extortionate and unlawful charges? No chance hedgey, on 'yer bike girl!

 

Now, I'm trying to be really nice here as I know you have a job to do and I would not intentionally disrespect somebody for expressing their opinion. I believe in freedom of speech, equality, active citizenship, being non-judgemental, human rights, father christmas and the fairy at the bottom of the garden. However, in this instance, may I say that I find your comments slightly patronising and inappropriate, particularly after the recent whistleblower programme. Compounded by your lack of understanding as to the human impact of the unlawful charges levied by banks and the fact that aforementioned 12 year old son's school shoes still too small (we've ordered a pair from a friends catalogue though), I must say I'm feeling rather touchy right now! :mad:

 

Apologies if I've offended you - however.................

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Thanks Nattie, you know how much we on the nat west forum respect you and value the time that you give to us free of charge. Given that anonman is new at the moment, and has started off on an incredibly sarcastic, unthoughtful, unhumanitarian bad foot, may I suggest that you put him/her through your training school? This may alleviate future bad feeling and may even make him/her useful to us mere mortals at some point in the future. I'm off to our forum to do something useful now, something that may even make me feel good about myself............ support and advise my fellow human beings. No sarcasm - just genuine support for my fellow nat westers. And anonman - listen to Nattie please. The rest of us do.

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