As a member of bank staff (though hopefully not for much longer!! hee hee!), I would be interested to know what customers would like to happen when they exceed their overdraft, bounce a cheque or anything else naughty?
For instance, when there are insufficient funds to honour a cheque, would you prefer the cheque returned without charge, or to be paid to save embarrasment but incurring a penalty?
If banks were to scrap penalties altogether, would you be prepared to pay a small service fee if the bank had to phone to advise that you were about to go overdrawn?
Any idea's (Polite ones please - no telling me where to stick the charges!! )