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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Me V HSBC ***WON***


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Hello all here's my story

 

First letter sent 26/02/2007

 

Received reply on 16/03/2007 which was dated 07/03/2007 ?

 

Quote

 

blah

 

blah

 

Thank you for your letter requesting a refund of all your bank charges passed during the 3 years.

 

In order that we can consider your request, please provide a full itemised breakdown of these charges to include date, description of the charge and the amount applied. Please also include any proposed new charges that you have received a pre-notification advice for.

 

blah

 

blah

 

Please do not foward your statements to us.

 

Thank you again for taking the time to write and in the meantime, I enclose a copy of our leaflet which explains how these matters are dealt with.

 

Yours sincerely

 

 

 

Colin Langdale

 

Senior Service Quality Officer

 

I have replied to this letter on the 19/03/2007 with the following letter

Mr Colin Langdale

Senior Service Quality Officer

HSBC Bank Plc

PO Box 205

Leeds

LS11 1BJ

 

19/03/2007

 

Letter before action

 

Dear Sir,

 

ACCOUNT NUMBER: ***** *******

I have received your letter dated 07/03/2007 Ref: *********

Please find enclosed updated SCHEDULE OF CLAIM FOR CHARGES.

I hope this is in a satisfactory format for you to process my claim, if so could you please close my account (***** *******) and send me a cheque for the balance.

If you have any queries you can contact me by email (**********) or by phone (************).

I calculate that you have taken £1,456.00

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

 

 

Yours faithfully,

 

 

 

 

 

Iain Garrett

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well, gmmm, i don't think he will have had a reply in one week. that would be pretty quick for the bank!

 

iain, i'm curious as to why you are asking to close your account at the same time as reclaiming the charges - it might be an idea not to pursue that line until you have gotten your charges back. unless there is a reason for it.

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  • 1 month later...

i thought i would give them one last chance to settle up by sending them this letter,

 

Mr Colin Langdale

Senior Service Quality Officer

HSBC Bank Plc

PO Box 205

Leeds

LS11 1BJ

 

13/04/2007

 

Dear Sir,

 

ACCOUNT NUMBER: ****** ************

 

Please find enclosed updated SCHEDULE OF CLAIM FOR CHARGES.

I hope this is in a satisfactory format for you to process my claim.

 

With a view to saving yours, your solicitors, mine and the courts time and money, after reading the forums on Consumer Action Group website it is obvious you have yet to take a case to court, wasting time and money for all concerned.

 

If you thought your charges were fair and would stand up in court why have you settled all cases before reaching the hearing date and paid out at least £1,421,968 in the process.

Therefore I have switched my wages to another account until this matter is resolved would be willing to settle my claim for £1,456.00.

If you wish to continue this charade, court fees of around £220 and interest will be add to my claim.

If you have any queries you can contact me by email (************) or by phone (**********).

 

I require repayment in full of this money. You have already had over four weeks to deal with this matter if you do not comply fully within 7 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

 

 

Yours faithfully,

 

 

 

 

 

Iain Garrett

 

today 25/04/07 recivied offer for £1,344 which i shall except

 

HOOAH :D

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well its a different approach but fair play, damned good result :)

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

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lol freaky yeah

 

starting to think it would be easier for me to type everything i want into a notepad document then cut and paste as required, save on the keyboard and my fingers :D

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

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