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after the goodwill gesture


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i've recently had some success with my bank charges claim. the co-operative repaid two-thirds of the amount, but still owe about 600 pounds. they said the repayment made was a "goodwill gesture" and they stated they hadn't done anything wrong.

i intend to keep what they have given me but would like to press for more, or at least an explanation.

any advice?

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