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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faz v Yorkshire Bank ***WON***


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All I can really advise is what BF has put in the library. If you used MCOL the above POC will be a lot longer, but if not I think only point 5 is extra, and of course the amounts will differ.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/41901-form-n244-application-notice.html

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ok thanks I will put this, I think I was getting confused because when I used MCOL I was restricted in how much I could put for the POC's and when I did the amendment I thought this restriction might still apply.

 

I have sent YB a rejection letter and torn cheque saying I was refusing settlement due to the attached conditions. I spoke to the court earlier and they just advised to send an amended schedule of charges to them with the N244 and another to YB explaining I had amended my claim.

so we will wait and see...

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I think the restriction on MCOL is purely down to the space in the box on there. N1's have no such limits, or N244's.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I would get a move on with the amendment, because this is only an application to amend it, and the court have to decide whether or not to allow it. I imagine that if the claim changes, then YB will be given the opportunity to amend their defence. I'm not sure if the court date will stand, although it is some way off, so I should think it can be done in time. It's all up to the court.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Don't forget the fee which I think is £35.00.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

I have noticed on my paperwork that on the 11th april when the case was transferred to my local. YB asked for a 2 week stay to file their defence as they were entering into settlement discussions. I still haven't recieved the defence only the court date. Is this normal or should I have had something by now?

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Was the stay allowed? If it was it might be worth pointing out to the court that despite the stay, YB did not do what they said they would, so wasting court time.

 

I take it you have had a defence, and they just wanted to amend it.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have not had a defence at all. When I recieved the transfer of proceedings letter there was a letter inside from kirsty ross to the court asking for a 2 week stay as they were in settlement talks. So maybe I should phone the courts.

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I contacted the court today to see why I had not recieved a defence and they told me that YB had advised them they had settled the claim. I told them a settlement hadn't been recieved and they told me just to turn up for court on august 15th. Can they get away with not entering a defence and then telling the courts we had settled?

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I've just re-read your whole thread, and as you say on 17th April they asked for 2 weeks to enter a defence, yet on 11th April a defence was showing as entered (on MCOL I presume). I'm not sure how this has happened unless it has something to do with dispensing with the AQ.

 

Can I just check if you still have an account with YB. Also, can you please put exactly what your letter with the court date said.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Caro, yes exactly that, it was showing online that the defence was entered on the 11th. It was transfered to my local court and on the 17th they asked for a 2 week stay because they said they were entering into settlement talks. I will post the exact content of the letter later because I don't have it with me.

I do still have an account open with YB but I don't use it much.

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Sorry for the delay in posting, I have just moved house and couldn't find the paperwork.

 

The letter I recieved on 11th may says in brief...

 

The case has been allocated to small claims track.from the available papers it is estimated the hearing will take two hours. The parties are encouraged to contact each other with a view to try and settle the case or narrow the issues.The court must be informed immediatly if the case is settled.

Each party must deliver to every party and the court offices copies of all documents no later than fourteen days before the hearing.

Hearing date 15th august 10am.

 

I am not sure if you need any other details Caro?

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I know caro is unavailable at the moment but I just wondered if anyone could advise me on my situation with YB. My court date is 15th august and YB haven't submitted a defence. Any help welcome

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ih this is my first time on this forum. i am in the proccess of taking yorkshire bank to court, i found that at each stage yorkshire bank would delay, first they sent me a letter saying that due to the high volume of requests regarding this matter they could not provide me with the information, then 7 days over the 40 day period i received 2 years statements with a letter saying that the rest would follow ( another 7 days )after that all correspondance would be 1 or 2 days over the time period, which is funny cos they did'nt drag thier feet when taking my money

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Hi Westwell

 

I am no expert, but it seems to me that in similar situations, YB have actually settled within a day of the court date, one instance it arrived by special delivery on the day. I am currently awaiting a court date, but I would try not to worry too much, have read through your thread and I think you will be OK. They either have to submit a defence or settle, its my guess that they will settle, but not until their backs are against the wall.

Reclaiming £2200 from Yorkshire Bank 5.2.07

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Write to YB and ask them for a copy of their defence as you have not yet it. Tell them that you wish to avoid wasting any more court time and follolw the direction to attempt to settle. You are aware of a process known as CYNthesys, which you believe reflects the true cost to the bank of each event when a penalty charge was made. If they dispute that this is the real cost will they please disclose how their charges are calculated and you will amend your claim by the amount of the actual costs and settle for that amount.

 

Make sure a copy of that is saved for your bundle to show the court how you have tried to settle and what a reasonable person you are.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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We're moving out for 3 months while everything sorted, and my mum is recovering so all good news thanks.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 3 weeks later...

Brilliant! Congratulations and about time too.:p

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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