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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sandy V GMAC - RFC ***SETTLED IN FULL***


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So...at the end of it all, GMAC are in a much worse position than when they started. For them, the the whole point of having it moved out of small claims was to make you very wary of the potential cost involved if you lose (i.e., tens of thousands of pounds). this would be enough to put a lot of people off altogether. instead, the judge has ordered that it gets shifted without the possibility of you having to pay costs, which means that GMAC now have the worst of both worlds - full disclosure, with no possibility of recovering their costs. Nice one!:)

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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Hi Team.

 

When and if they carry this on, 'Full Disclosure' would have to be presented.They can't have the supporting paperwork to justify the amount you have paid.If they do it will be a small fee,if any at all.Can't wait for the outcome.I think they will settle very soon.I am in a simular situation and expect that maybe coming my way too.Birmingham Midshires are, i think a little easier to crack though.But i am preparing for the day.

 

Good luck

 

Ukaviator

WARNING TO ALL

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Well done for holding your own against them. You have certainly turned the tables on them now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Hi Sandy

Just got on to your GMAC thread. Can't read it all now as only allocated 1 hr in library but copied and read later at home.

I'm thrilled that someone is taking this bullying mob to task. :grin: I also would like to do the same, as they are charging my £50 per month whilst I am behind, plus £? for not doing DD - would be stupid if it got me into deeper water with Abbey, wouldn't it? (See signature for Abbey progress)

All the best and looking forward to joining you shortly.

Wanabee:cool:but easily :confused:ed!!

23/6 Data Protection Act + £10

6/7 Pam Speed ltr

7/71 yr sttmts (2nd a/c) Faxed auth. 4 £10m'fiche

9/7 Screen prints 1 1/2 mths 1st a/c/2 1/2 mths 2nd a/c

11/7 20 mths sttmts 1st a/c

25/7 DPA reminders

1/8 40 DAYS UP & NOTHING

5/8-8/9, 7/8 3 "sorry not happy"/"m'fiche not covrd"ltrs

9/8 IFO form & backup mat'l

10/8 LBA/calcs 2 Dawn Hoyle

CHECK COPY STMNTS - DON'T HAVE CHARGES AT FRONT

12/8 a/c info fm 2001

18/9 £505 GWP offer

26/9 Rej. ltr/7 days 2 court action (1st a/c)

10/10 Moneyclaim form online (1st a/c)

20/10 Ack of Serv rec'd

3/11 AQ 2 court

20/11 Abbey AQ @ court

4/1/2007 Preliminary court hearing due

30th Dec. 2006 REC'D FULL PAYMENT INTO BANK ACCOUNT - ABBEY's WITHDRAWN!!:D

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  • 2 weeks later...

update:

have now received notification from Tunbridge wells county court as follows:

 

It is odered that:

1. Subject to the consent of the mayors & City court the matter be transferred to that court and placed before a District Judge of that court forthwith upon transfer for further directions.

2. In the event the matter is not transfered the following directions should apply

a) Each party shall exchange copies of any documents on which they propose to rely by 4pm on 3rd November 2006

b) Each party shall serve on every other party the witness statements of the oral evidence on which the party serving the statement intends to rely in relation to any issues of fact to be decided at the trial . there shall be simultaneous exchange of such statements by 4pm on 24th November 2006.

c) The trial of this case will take place on first available date after 15 December 2006 with a time estimate of 4 hours together with reading time of 2 hours.

d) Defendants solicitors to file and serve an agreed trial bundle 5 days before the trial to include an agreed case summary and list of issues remaining in dispute and their skeleton argument

3. No order as to costs

 

Phew....Looks like going to mercatile and await confimation that consent is received if not full steam ahead in small claims.

 

What should I be doing in preparation anything?

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Guest mike grant-sinclair

sandy how did your claim go as Iam now takeing gmac on as they repro me loan with 6000 costs and 2000 redempton charge.

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  • 2 weeks later...

Guys an update!!!

 

Received hearing date for 22nd November at Mayor & City of London County court...here we go....have to have bundle docs in by 14 days beforehand copied to all parties.

 

My case is 10.30am and quote 'is one of several that have been listed at that time'.

 

District Judge Trent has allocated claim to small claims track....assume this is good news as no costs!

 

ordered that...The parties are encouraged always to try to settle the case by negotiation. The parties are encouraged to contact each other with aview to trying to settle the case or narrow the issues....is this a normal statement or is the court urging settlement in advance?

 

Following directions apply...

 

Each party must deliver to every other party and to the court office copies of all documents on which that party intends to rely at the hearing no later than fourteen days before the hearing......assume this means bundle?

 

Is there anyone else on this site involved in this??? should we get together if so???

Any help appreciated to prepare

sandy

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Sandy, Well done for getting this far and don't give up now. I absolutly hate GMAC and depending on your success I will definatly be following with the same.

 

Really Really Good Luck.

 

Its about time someone took them down a peg or two.

 

Mark

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Just about to do GMAC, no longer with them thnk god

 

Can anyone send me the link for the previously mentioned "test case" going thro the courts?

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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Guys an update!!!

 

Received hearing date for 22nd November at Mayor & City of London County court...here we go....have to have bundle docs in by 14 days beforehand copied to all parties.

 

My case is 10.30am and quote 'is one of several that have been listed at that time'.

 

District Judge Trent has allocated claim to small claims track....assume this is good news as no costs!

 

ordered that...The parties are encouraged always to try to settle the case by negotiation. The parties are encouraged to contact each other with aview to trying to settle the case or narrow the issues....is this a normal statement or is the court urging settlement in advance?

 

Following directions apply...

 

Each party must deliver to every other party and to the court office copies of all documents on which that party intends to rely at the hearing no later than fourteen days before the hearing......assume this means bundle?

 

Is there anyone else on this site involved in this??? should we get together if so???

Any help appreciated to prepare

sandy

 

Bookworm put a suggested bundle in templates and I am sure zoot will help you prepare this if you bring it to her attention.

 

Good luck

Consumer Health Forums - where you can discuss any health or relationship matters.

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Update...

 

Prepared bundle with Bookworms guidance. 14 day deadline is today. Posted bundle yesterday and received by court in time. Nothing from Eversheds, however. No surprise there. What happens if they miss deadline for documents? I sent a copy of my bundle to them and also in my letter suggested, as per judges order, that settlement be made to avoid court time. A little nudge may not hurt.

 

What I do want to know is who are the others on the same date? do the mods know of anyone or anyway of finding out?

 

Sandy

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Had an email from GMAC solicitors having sent them bundle as per bookworms guidelines see reponse pasted below!

Strictly Private & Confidential

Without Prejudice

 

Dear Mr Scrudis,

 

Thank you for your e-mail.

 

Your Claim

 

I note your reference to your bundle of documents and your comment that you are fully prepared for the Hearing on 22 November 2006. I have perused your bundle. While you have enclosed copies of various statutory sections, unfortunately, I cannot see that you have enclosed any actual evidence relating to the issues in dispute.

 

For example, you have not provided any evidence to support your assertion that the charges disputed are a penalty, rather than than compensatory in nature. On this issue, it is not clear to me whether or not you accept that GMAC will have incurred costs, for which it is liable to be compensated, as a result of your repeated failure to make payments on time and as a result of returned/dishonoured Direct Debit and cheque payments.

 

In this respect, I refer you to the OFT statement of 5 April 2006 to which you refer. The OFT states:-

 

"in general terms a default charge may include postage and stationary costs, and also a proportionate share of the costs of employing staff and of maintaining premises and IT systems in order to deal with defaults of the same kind".

 

The conclusion to be drawn from the OFT statement, in as far as it may be argued that the OFT statement has any relevance to mortgage accounts (see below) is that GMAC is entitled to make charges in respect of its costs in any event. Neither the common law or the Unfair Terms in Consumer Contracts Regulations will prevent GMAC recovering the costs incurred as a result of your defaults. The only issue open to dispute is that of the level of charges. For the avoidance of doubt, GMAC continues to assert that the level of the charges reflect a genuine pre-estimate of the costs likely to be incurred as a result of each particular type of default.

 

With respect to your references to the OFT statement of 5 April 2006, the statement was of course referring to credit card accounts and not mortgage accounts. These are two completely different types of business. The OFT has not indicated that it has any difficulty with the charges administered in respect of mortgage accounts. In any event an OFT opinion is simply an opinion and does not carry the force of law. The interpretation of the law remains a matter for the Courts.

 

With regard to the Court, you should consider that the Court may not look favourably upon your claim, given that the charges have arisen as a result of your failure to comply with the terms of the mortgage agreement. The terms of the agreement regarding payment and the costs which would result if payments were not made on time were fully set out in the contractual documentation. If those terms were not to your liking, you were perfectly entitled to chose an alternative product and/or mortgage provider.

 

As regards, your claims under Unfair Contract Terms Act, and Supply of Goods and Services Act, your claims appear to be completely misconceived. As to the Unfair Contract Terms Act, section 4 to would only be of application if it were alleged that GMAC was seeking an indemnify for liability relating to a breach of contract and/or negligence by GMAC. As far as I am aware, you do not allege that the charges have arisen as a result of any default on the part of GMAC. As such section 4 is not applicable.

 

As regards the Supply of Goods and Services Act, section 15, to which you refer, is only on of application where consideration for the performance of the contract has not specified in the contract. Assuming the charges relate to performance of the contract, clearly GMAC's Tariff of Charges specified the charges to be levied. In the alternative, if the charges result from a breach of contract, then section 15 is of no application.

 

Offer

 

GMAC is conscious of the cost of preparing for a Hearing. As such, despite the fact that your claim is without merit, GMAC is prepared to make you an offer of settlement in order to attempt to save on legal costs.

 

I am instructed to offer you £550 by way of full and final settlement. Please note that this offer is made without admission of liability. Further, the offer is made subject to your agreement to keep the terms of settlement confidential. If the offer is acceptable to you, I will forward a draft Consent Order setting out the terms of settlement.

 

Please note that this offer is made on a without prejudice basis. As such this correspondence cannot be shown to the Court.

 

I look forward to Hearing from you by return.

 

Gareth Vowles

Solicitor

 

How can I reply to that? Do they have any grounds or are they using scaring tactics?

 

Help anyone!!!!

Sanday

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Course they are just scare tactics - what rubbish about the court won't look favourably cos it' your fault - if they are that sure then why offer 50%?

I suggest you PM zoot who will no doubt help you by writing one of her superb letters which will leave them in no doubt as to who is int he right!

Consumer Health Forums - where you can discuss any health or relationship matters.

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I note your reference to your bundle of documents and your comment that you are fully prepared for the Hearing on 22 November 2006. I have perused your bundle. While you have enclosed copies of various statutory sections, unfortunately, I cannot see that you have enclosed any actual evidence relating to the issues in dispute.

 

For example, you have not provided any evidence to support your assertion that the charges disputed are a penalty, rather than than compensatory in nature. On this issue, it is not clear to me whether or not you accept that GMAC will have incurred costs, for which it is liable to be compensated, as a result of your repeated failure to make payments on time and as a result of returned/dishonoured Direct Debit and cheque payments.

 

Perhaps that would be because of GMAC's failure to disclose the info you have been asking for which would not be looked upon favourably by a judge.

 

The conclusion to be drawn from the OFT statement, in as far as it may be argued that the OFT statement has any relevance to mortgage accounts

 

True but the exact same laws which apply to bank charges also apply to mortgage charges

 

The only issue open to dispute is that of the level of charges. For the avoidance of doubt, GMAC continues to assert that the level of the charges reflect a genuine pre-estimate of the costs likely to be incurred as a result of each particular type of default

 

So prove your actual costs and it will be plain to see whether it is a penalty charge or a liquidated damages clause.

 

With regard to the Court, you should consider that the Court may not look favourably upon your claim, given that the charges have arisen as a result of your failure to comply with the terms of the mortgage agreement. The terms of the agreement regarding payment and the costs which would result if payments were not made on time were fully set out in the contractual documentation. If those terms were not to your liking, you were perfectly entitled to chose an alternative product and/or mortgage provider.

 

 

 

You do not dispute that you are in breach of contract. A breach of contract is necessary in order to invoke protection of the penalty provisions. The judge will not be interested in what caused you to breach your contract or whether you are to blame for this. This paragraph is pure intimidatory and typical of the attitude of banks hoping people will be too ashamed of their inability to pay and preying on the feeling of inadequacy that non payment brings. DO NOT LET THEM BULLY YOU.

 

The terms of the agreement regarding payment and the costs which would result if payments were not made on time were fully set out in the contractual documentation. If those terms were not to your liking, you were perfectly entitled to chose an alternative product and/or mortgage provider.

 

Show me a mortgage product which does not incur penalties for late payment.

 

The fact that you agreed to the terms & conditions will not affect your case in any way. In all the cases involving penalty clauses there is no dispute as to the fact that the parties agreed to the term.

 

As regards, your claims under Unfair Contract Terms Act, and Supply of Goods and Services Act, your claims appear to be completely misconceived. As to the Unfair Contract Terms Act, section 4 to would only be of application if it were alleged that GMAC was seeking an indemnify for liability relating to a breach of contract and/or negligence by GMAC. As far as I am aware, you do not allege that the charges have arisen as a result of any default on the part of GMAC. As such section 4 is not applicable.

 

 

Errr it is YOU in breach of contract not GMAC? Have they got the youth training staff on the case?

 

As regards the Supply of Goods and Services Act, section 15, to which you refer, is only on of application where consideration for the performance of the contract has not specified in the contract. Assuming the charges relate to performance of the contract, clearly GMAC's Tariff of Charges specified the charges to be levied. In the alternative, if the charges result from a breach of contract, then section 15 is of no application.

 

 

 

This bit is actually right but never mind there is enough ammo under the common law penalty provisions ,UCTA and UTCCR to rely on.

 

GMAC is conscious of the cost of preparing for a Hearing. As such, despite the fact that your claim is without merit,

 

Yeah right more like they know there is no chance!

 

I am instructed to offer you £550 by way of full and final settlement. Please note that this offer is made without admission of liability. Further, the offer is made subject to your agreement to keep the terms of settlement confidential. If the offer is acceptable to you, I will forward a draft Consent Order setting out the terms of settlement.

 

 

 

Can't remember what your claim was for but unless they are offering the full amount I would decline. As to the confidentiality part they can not actually hold you to this unless they offer you anything extra to what they already owe you.

 

Looks like you're nearly there girl!

 

Hold out a bit longer.

 

All the best

 

Zoot

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  • 2 weeks later...

Wow Sandy - Zoot has just directed me to this thread. It's amazing - I really admire you for going all the way with this. It must be really daunting tacking a big company like GMAC as an individual.

 

I'm attempting ot take on Kensington for an ERC of £5,700. I really hope I have your guts to fight it this far.

 

Well done, I think you're nearly there.

 

:D

Halifax 1

WON - £1,355.49 21/07/06

MINT

WON - £273.81 14/09/06

First Direct

WON - £913.50 01/09/06

Capital One

WON - £130.13 03/11/06

Halifax 2

WON - £188.03 01/12/06

 

Kensington Mortgages ERC

MCOL for £6,204.39 Discontinued

Halifax Mortgage Admin fee

WON - £10.00

Direct Line Mortgage Redemption Fee

WON - £99.00

Halifax 3

MCOL for £109.01 reg 07/03/07

 

http://petitions.pm.gov.uk/redemptionfees/

Please sign this petition x

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Keep going Sandy, will be interested to see how this pans out.

Jax

 

Marbles/HSBC - SETTLED IN FULL

Beneficial/HSBC - SETTLED IN FULL 01/08/2006

NatWest Cr Cd - SETTLED IN FULL in respect of default judgement obtained 06/09/06

Natwest - SETTLED IN FULL 20/10/06

Abbey T/A Business Account - SETTLED IN FULL 07/03/2006 :grin:

Abbey Current Account - SETTLED IN FULL 16/03/2006 :grin:

Citi - SETTLED IN FULL 17/05/2007 :D

Natwest Business Account - On going

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I note your reference to your bundle of documents and your comment that you are fully prepared for the Hearing on 22 November 2006.

 

Anyone know how Sandy got on?. . Did it go to court?..

 

Uk. . .

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

Fascinating.....

 

Any news Sandy?

 

Kind regards

 

 

Innocent :)

:D CLICK MY SCALES IF I HAVE BEEN USEFUL :D

*

BARCLAYCARD WON £307

*

CAPITAL ONE WON £2.1k

*

NATWEST WON £3.4k

*

LLOYDS TSB CURRENT

Start 26/4 LBA 7/6 conLBA 22/1 N1 12/3 AQ 3/5/07ONHOLD

MORE THAN/ LLOYDS MCARD

Start 2/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

MONUMENT VISA

Start 1/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

NATWEST BUSINESS

RESEARCHING

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