TELEWEST taking the mickey im goin for the full monty

[coldcarpet]

telewest wot a shower of smelly poo they charge 10.00 if pymt not recieved within 7 days and now the have increased there non dd payment charge to 5.00 without telling anybody shows on this months bill ? well i calculated they owe me £108 pounds intotal since these fee was added and have sent a letter asking for the refund or a full breakdown of costs occured im quite happy to follow the course taken with the banks to recover the money

[Bookworm]

Have a read around, it has been done successfully, yes.

 

However, and just for the sake of accuracy, they HAVE notified their customers of the increase. Not that it should make any difference to your claim, it's just better to be accurate. ;-)

[coldcarpet]

1st leter sent to telewest giving them 14days to reply or pay up used the bank letter but alteredit around also rang and emailed emma prince the letter if no reply will be lba letter then off to court

[mo]

how did you start this?did you send a SAR first,to find out how much they owe you?

[coldcarpet]

no worked it out from when they first started charging this fee as i have never paid via direct debit got a sorry your not happy letter back yesterday and looking into my complaint which is fine my next lba letter will be going on feb 28th

[mo]

thanks,im not trying to be thick,but are yhou claiming 10.00 late fee and 5.00 for non d d payment

[coldcarpet]

well never had 10 charge so just direct debit fees

[mo]

think im gonna have a go bout getting both back,been thinking about it for ages,nothing ventured i suppose,good luck with yhours