i know some one who works for abbey and you wouldnt believe the shambles the company is in?? its moved half it unsecured debt to wescot without telling the customer they think they are ring abbey the new super dupper system dont work and they now have put most of there unsecured stuff on a spanish system thats makes a spectrum look ace i m in tears with what she says it cant set up direct debits on abbey accounts if you pay more on a loan it sends you the difference money back hehhe and now for the top prize they cant pay money onto the accounts at a brnach cos it doesnt allow it lolol letters go out that shouldnt have infact she says they could make a film like the office series but wouldnt need a script as plenty to go around

can a company stop bonus payments if the member of staff is on a disaplinary a female i know works in a call centre they get a bonus every 3 months but she opened ur mouth and compalined over something and this lead to her getting a displinary etc etc but now the company say they dont have to pay this bonus even though she still doing the work etc etc as far as i know nothing as ever been signed re conditions on the bonus scheme as they used to get a yearly one previously ?? can they do this ??

no he wanted me to accept 30.00 only then still keeping charging the 5.00 on a monthly basis

well a card payment costs telewest 0.75p to be processed by streamline they also get charged for processing direct debits as most of our direct debits are done by rbos, so wonder why telewest dont charge the same fee for direct debit customers??

lba sent today to telewest/ntl/virgin for refund of non direct debit fees + few late charges, did have a poor english speaking guy call this week trying to advisie fees part of terms+ conditions advised chappie to sent as been with telewest before fees added and i was given a choice how i wanted to pay (i used to go into telewest offices in sheffeild and pay over the counter when we 1st got cable ) he offered 30 pound reduction thanked him and said i continue with court action

well never had 10 charge so just direct debit fees

no worked it out from when they first started charging this fee as i have never paid via direct debit got a sorry your not happy letter back yesterday and looking into my complaint which is fine my next lba letter will be going on feb 28th

sell up son you clearly are unable to afford the property both you and your wife are just working to pay this mortgage down size for a couple of years until back on your feet then buy again. might be harsh but will save you both grief in the long run,

1st leter sent to telewest giving them 14days to reply or pay up used the bank letter but alteredit around also rang and emailed emma prince the letter if no reply will be lba letter then off to court

telewest wot a shower of smelly poo they charge 10.00 if pymt not recieved within 7 days and now the have increased there non dd payment charge to 5.00 without telling anybody shows on this months bill ? well i calculated they owe me £108 pounds intotal since these fee was added and have sent a letter asking for the refund or a full breakdown of costs occured im quite happy to follow the course taken with the banks to recover the money

on virgin mobile contract and in middle of switching direct debits to new bank acount so as my old dd as been canxed rang them 3 days before the payment was due to a advsie new direct debit details and pay bill via debit card, so easy ?? not with virgin they said will take my payment but then block the phone because i havent a direct debit set up?? asked why when giving them new details this guy was a total idiot all he kept saying is blocking the phone like a recording wouldnt give his name or pass me onto a supervisor recalled three times and got same reply have sent a chairmans office complaint to virgin wanting some answers and to pit all checked my statement and they had tried to take the direct debit 5 days before the due date

i pay by debit card it cost 75p (fact )for streamline to process the card payment so thats a lot less than 4.00 and the payment is gauranteed not llike direct debit where it can be recalled by the bank anything up to 72 hours after the payment as been asked for

my understanding on these matters are if you and the bank agreed a short settlement on a account a p flag in indicatared on your credit file to advsie a amount is out standing but not being chased for or collected by the bank, and account closed and settled anything les than 80% of the full amount outstanding is classed a a short settlement + p flag indicatored

have asked i group for 2345 erc to be refunded got the usuall letters back then i asked for copy of original document as they stated was tied in for 4 years which isnt on my documents anyway document arrived except it is for a different person who also as /had dealing with i group gives detail of there name adress amount apr monthly pymt signature etc etc emailed em to see if can get a explaination why and wheres my documents gone . i group get the big spade and start digging the hole bigger:smile:

sent off my letter to capital one re a loan we had + charged far just got a 3 page letter back from them stating the oft agreement only applied to credit cards and not finance agreementsand that there is at this time no threshold deemed unfair for default charges applied to loans ?? please advise if so or is it just garbage from capital one

just to let you know theres a postal [problem] in operation it goes like this a card is dropped though your letter box advising a parcel is waiting to be picked up from POSTAL DELIVERY SERVICES and gives out a 090 number DO NOT RING once connected its cost you 15.00 pounds just to let every body knowt

is this the same adress for igroup mortgages as i have a address for down south at the bottom of our letters

that is just my point people have relied on direct debits, and standing orders and possibly paying cheques when no funds was there, and generally being flippant about there bank accounts its no wonder the banks see us as a golden earner, everybody has a bad luckstory for whatever reason and these actions are giving people the chance of a new start but as my original post how many will really take it ?? some will + move forward. but i thinkmost will be still in the same boat after all this dies down

most companies look for 80% of balance as a full+final and shows a amount o.s but also shows the company are not chasing for remainder, if its less than that its shows account settled with a p flag indicating amount o.s but a agreement was made between both parties and again remainder not been chased for hope this helps

most companies look for 80% of balance as a full+final and shows a amount o.s but also shows the company are not chasing for remainder, if its less than that its shows account settled with a p flag indicating amount o.s but a agreement was made between both parties and again remainder not been chased for hope this helps

with this onset of refunding charges from failed dd,s ,missed monthly payments etc etc, YES the fianacial companies needed to be brought to task or we could have been seeing £50.00 standard charges by now, and hopefully if in the future there are to be charges they are within reason, but how many of the people on here who have got refunds back, still havent sorted there money out so they dont have to go down this road again?? I.e was reading a thread and they had just got charges back then finished off with i have just been charged for a failed dd so should i start a new claim?? wtf , i might be off cuff here but bang your head on a wall and get some sense knocked in,?? because next time around it might not be so easy to get refunds so dont fall into a comfort trap

just changed my mortgage over no arrears or missed pymts etc etc and wasnt in any fixed scheme /or tied in product, my old lender charged 2 months mortgage fees £1100.00, when i redemend and move to another lender are we saying now we are able to try and claim these back as well as bank charges

just heard from cap 1 re charges willing to refund but no cheque with letter does this come later?? this acct was closed+ paid 2 years ago, but 1 paragragh says £xxxx as been credited to your acct + the balance is now zero+ closed??? any ideas

just heard from cap 1 re charges willing to refund but no cheque with letter does this come later?? this acct was closed+ paid 2 years ago, but 1 paragragh says £xxxx as been credited to your acct + the balance is now zero+ closed??? any ideas

just recieved yorkshire banks reply to my prem letter for charges 2 pages long basically it go on about how u should run your account and you signed a agrement with the bank etc et****IL YOU GET TO THE LAST PARAGRAGH it reads if we dont hear from u within 8 weeks of date of letter your complaint will be considered closed?? HERE GOES THE BEST ONE please note should you proceed straight to court action against the bank in respect of this matter the bank reserves the right to lodge a counterclaim against you for damages suffered as a breach by you of your contract with the bank signed hilary mcguinness customer relations officer WOT A F$$$KIN CHEEK any body else had same response