Homecall

[daniel_r_clarke]

Firstly, I hope i have put this in the correct place.

 

Now then, my problem.

 

Back in Feb i sent an e mail to homecall after contacting their "customer care" dept to cancel my broadband. This was sent on the 22nd Febury. I never recieved an email back but assumed it has been cancelled. I then recieved a bill through and i was being charged for the broadband still!! I phoned them today after recieving another bill with the broadband still on it to see what could be done in the way of a refund.

 

I was told they had never recived the e mail, and the broadband could not be refunded as i had used it! Absolute rubbish. I now have a laptop which is not connected to the internet in my flat and and the home pc which was connected to the internet is sold.

 

Homecall are claiming because they never recieved my e mail they cannot do anything about it! Grr. i'm just going round in circles.

 

To top things off, i asked to speak to the manager and he got angry and started to actually shout down the phone at me. I could not believe it! Its fair to say i am leaving homecall for the new talk talk plan.

 

Do you think there is anything i can do?

 

Cheers

 

Dan

[jonni2bad]

Do you have the terms and conditions of the contract to supply broadband?

 

If so, what does it say about cancellations?

 

Do you still have a copy of the "sent" email?

[daniel_r_clarke]

yeah i still have a copy of the t&c's plus a copy of my e mail which i sent to them. I only sent the e mail after they told me to. Turns i can cancel my broadband over the phone! Well i did it today anyway!!

[jonni2bad]

Can you quote those cancellation terms for us, in full please?

[daniel_r_clarke]

yeah i will dig them out for you, i'll post them up asap.

[jellebabe]

Ive had the same probs, tried to cancel, sent email and a letter, which they claim never arrived. Sent recorded delivery and was told "a letter" is being actioned.

I cancelled in jun now its sep and im still paying! i cancelled DD but threatened with debt recovery.

And.. they took 4 months to connect my broadband in the first place! but wouldnt let me cancel the contract. grrrrr rant over.

 

any help writing a letter of complaint or advice would be greatfully received, thankyou

[daniel_r_clarke]

This topic was closed on 09 March 2019.

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