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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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f1fee Vs Cahoot


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Hi There - Let me introduce myself, i am Fee and i have recently come across your Action Group after starting my fight to claim my bank charges from Cahoot. I was referring to another website that was very helpful but when my first letter to Cahoot came back with the standard response of "We do not accept that cahoot charges are unfair" Blah Blah I searched the internet for more info and Found CAG.

 

So i have a question for those who seem very helpful to everyone that visits this site. Following my 2nd letter to the Customer Support at Cahoot they have referred me to the Abbey's Stage 2 Complaints team. Do i have to start again with the first letter to them?

 

In advance thank you for your help and to everyone for their stories. It give me much hope and fuels my determination!!

 

Feex

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  • 1 month later...

Update:

 

So Received All Statements and total of Charges etc come to £1450, a nice tidy sum, which will be used to take us to Orlando when i get it back!!!

 

So last contact with Cahoot was 6th January 2007 saying get lost and contact stage 2 complaints. So sent them LBA giving 14days to reply which will be valentines day - as of then will file MCOL!!! I Can't wait!!!

 

Will keep you posted!

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  • 2 weeks later...

UPDATE:

 

Sent MCOL on Thursday 15th Feb. Got a letter from Abbey Complaints on Saturday - Sent before sent MCOL - saying "Having carried out a full investigation, I can assure you the charges do not contravene those regulations and therefore i cannot agree to refund all of them. However, as a gesture of goodwill, I am happy to refund £445."

 

LIKELY!!! Replied to them today saying thanks but already started court action and see them there!!!

 

Why do they bother sending these letters and letting it get to court when they know as well as we do that all the banks have paid out before going to court??

 

Bring it on!!! Disney Florida is now in sights!!!

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  • 2 months later...

Please help!!!!!! I submitted my Allocation Questionaire on the 4th April though Central London County Court. I am still waiting on a Court date, it has been approx 7 weeks. Is this normal????

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After it getting sent from MCOL (Northampton) and getting to your local court, getting read by the Judge and a date for the hearing set - 12 weeks at the moment. (thats not your day in court - just when that day will be)

 

The courts are in-un-dated with bank charge claims... sit tight (I wouldn't book you holiday yet, you may have to wait up to 12 weeks yet)

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ukmp3

 

Thanks very much for your reply. Your information was much appreciated.

 

I was on BBC News website yesterday and found this article:

 

BBC NEWS | Business | Judge warns 'unreasonable' banks

 

So my tactic is to write to abbey today with the article enclosed and request correspondance with them to resolve this before it goes any further.

 

Fingers crossed

 

fee

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Personally I wouldn't send them that article as it may be view in Court (should yours be one of the very few cases that ACTUALLY gets there there) as aggressive.

 

What the article does out line very clearly is that if you following the process of writing to the bank, send list of charges, LBA, MCOL - you will get all your money back.

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