Ok Thanks for the pointer.

ukmp3 Thanks very much for your reply. Your information was much appreciated. I was on BBC News website yesterday and found this article: BBC NEWS | Business | Judge warns 'unreasonable' banks So my tactic is to write to abbey today with the article enclosed and request correspondance with them to resolve this before it goes any further. Fingers crossed fee

Please help!!!!!! I submitted my Allocation Questionaire on the 4th April though Central London County Court. I am still waiting on a Court date, it has been approx 7 weeks. Is this normal????

Thanks for your comments. I have given up with Comet. They were only offering an exchange or refund. We paid £200 for a £400 fridge because it had a scratch on it and when we went back to look at getting an alternative fridge they all looked as if they had been chucked out a tenament flat!! So we approached Samsung as the fridge comes with a 2 year manufacturers warranty. They have sent an engineer out 3 times and we are waiting for a replacement Heater which was what was causing it to stop cooling. Sounds weird but the heater wasn't going onto automatic defrost therefore the heater was freezing and not allowing the fridge fab to work properly. Samsung have been great and said that if the problem was not solved on the 3rd visit they would replace the fridge like for like!! Thanks for all your help!!!!

Can anyone help. We bought a Fridge from a Comet Clearence Centre, slight dent on side of fridge but with £200 off it was a bargain. Anyway 10days after it was delivered it stoped cooling. The freezer was fine but the top of the fridge section was practically warm. Waited a week for the Engineer to come out (Who stuck his hand on the top shelf and said yeah it is not working) HARDLY ROCKET SCIENCE!! Anyway said go back to clearence centre and pick another one. Had to wait till the weekend to do that and when we got there they didn't have the same one and all the rest looked as if they had been chucked out a ten storey building. I just want to know what our consumer rights are? Can we request the fridge to be repaired? Because it is from the Clearence centre can we not request a replacement of the same fridge? Any advice would be much appreciated!!

Acknowledged yesterday!!!

UPDATE: Sent MCOL on Thursday 15th Feb. Got a letter from Abbey Complaints on Saturday - Sent before sent MCOL - saying "Having carried out a full investigation, I can assure you the charges do not contravene those regulations and therefore i cannot agree to refund all of them. However, as a gesture of goodwill, I am happy to refund £445." LIKELY!!! Replied to them today saying thanks but already started court action and see them there!!! Why do they bother sending these letters and letting it get to court when they know as well as we do that all the banks have paid out before going to court?? Bring it on!!! Disney Florida is now in sights!!!

Update: So Received All Statements and total of Charges etc come to £1450, a nice tidy sum, which will be used to take us to Orlando when i get it back!!! So last contact with Cahoot was 6th January 2007 saying get lost and contact stage 2 complaints. So sent them LBA giving 14days to reply which will be valentines day - as of then will file MCOL!!! I Can't wait!!! Will keep you posted!

Hi There - Let me introduce myself, i am Fee and i have recently come across your Action Group after starting my fight to claim my bank charges from Cahoot. I was referring to another website that was very helpful but when my first letter to Cahoot came back with the standard response of "We do not accept that cahoot charges are unfair" Blah Blah I searched the internet for more info and Found CAG. So i have a question for those who seem very helpful to everyone that visits this site. Following my 2nd letter to the Customer Support at Cahoot they have referred me to the Abbey's Stage 2 Complaints team. Do i have to start again with the first letter to them? In advance thank you for your help and to everyone for their stories. It give me much hope and fuels my determination!! Feex