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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Son of Steven4064 vs GE Money **WON**


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Hi Son of Steven4064. Since my last message to you I again received a stupid offer of settlement from G E Money, which I haven't even answered because the allocation hearing is on Thursday. My question is: do I have to take any paper work with me? If so what?

 

Regards

 

Linda

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Hi steven sorry to butt in and post this, i sent a cca request to g e money re deb store card they replied with a poor micro fiche copy that looked like two different pages put together with no date or t&c. My queston is, is a micro fiche copy sufficient to enforce in court.I am new to this site and will start my own thread soon thanks guzzleguts

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Hi guzzleguts

 

Welcome to CAG.

 

A microfiche may be adequate if it is legible, signed and contains the prescribed terms. But, according to the Civil Procedure Rules they must produce the original agreement in court - in that sense no copy shold do. Unfortunately, there are some judges that do not seem to know this :(

 

 

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I'm not sure what you mean by GE Money going the County Court route - most cases I know of where GE are the defendent get settled out of court although the let it get pretty far advanced before caving in.

 

Strictly CPR requests do tot apply to the small claims track which would normally include claims

 

 

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Hi Steven4064. I went to court on Thursday for the Allocation hearing. The judge accepted my particulars of claim and rejected G E Money's soliciitor's request for a stay. I now have to provide the evidence in the particular's of claim. Can you advise me exactly what I must provide. I have a schedule of charges which I have to update and copies of correspondence between G E and myself on this matter.

 

I would be grateful for your advice.

 

Regards

Linda.

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Hi steven4064. this is a copy of the POC I sent to the court.

 

.

 

Between

 

 

and

 

 

GE CAPITAL BANK LTD T/A GE MONEY - Defendant

 

Draft Order for Directions

1. The Claimant shall within 14 days of service of this order send to the Defendant and to the Court:

 

a) A schedule setting out each charge repayment of which is sought, showing the date, amount, and reason given (if any) for that charge being made

b) Copies of any statement or other document relied upon as showing that each and every charge has been made

c) A statement of evidence of all matters relied upon as tending to show that the charges are unfair

d) Copies of decided cases and other legal materials to be relied upon

 

If the Claimant fails to comply with this order, the claim will be struck out without further order.

 

 

2. The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in respect of each item claimed;

 

a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon

 

b) whether such charge is accepted to be a penalty, and if not why not;

c) If such charge is alleged to be fair, all facts and matters intended to be relied upon showing the basis upon which the charge was calculated and all evidence to be adduced at trial as to show that the charge was fair and reasonable

d) Any witness statements

e) Copies of decided cases and other legal materials to be relied upon

 

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

 

 

.

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So by 'particulars of claim' you mean 'draft ordr for directions'?

 

So you need to get together what is in effect a court bundle. Schedule of charges you have and you will need a copy of all the statements which have charges on them.

 

You will need a statement of evidence (second one) and the basic court bundle. In the SoE, ditch the ref to Unfait Contract Terms Act 1977, ditch referneces to the Australian case and LLoyds (paras 10 and 25, ditch blue bit in para 18 and all of para 15 and para 12.

 

For the court bundle, you will need

UTCCR 1999

 

Robinson v Harman (very old case - 1848 - this is the best reference we can find ATM)

Dunlop Pneumatic Tyre v New Garage

Murray v Leisureplay

 

 

Copy of everything to court and GE's solicotors (Salans?)

Edited by steven4064

 

 

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Hi Steven4064. Thanks for your advice. I have copied the second statement of evidence. At the end is a list of what also needs putting in the bundle i.e copy of Office of Fair Trading report April 2006. However there are some questions I do have:

Do I have to send a copy of the entire report?

 

Where do I get a copy of the House of Commons early day motion May 2006. I have google'd it but could not get the specific report?

 

Please clarify that I don't have to include the BBC commssion conclusion.

 

Where do |I get a copy of the Data Protection Act subject Access Request? I have a copy of my request.

 

Also transcript of radio interview Peter McNarmara

 

You also mention that para 25 need ditching I can't find it as the paper only goes up to 19.

 

Finally the consumer forum won't let me access Robinson v Harman. Is it possible for you to send me a copy?

 

Thanks very much for your help, sorry to be a nuisance but it is really appreciated.

 

Regards

Linda.

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Linda

 

The OFT report summary and Commons Early Day motion are in the Basic Court Bundle I meant to reference before - http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=296&d=1174895919

 

I wouldn't include the BBC commission report - a bit out of date now. Similary transcript of McNarmara interview.

 

The Data Protection Act SAR is what you sent them - it is what should have produced all the statments.

 

Para 25 is th ereference to LLoyds - irrelevant to your case.

 

I will e-mail you the reference to Robinson v Harman - it's only a quote from the case - the whole case is nowhere online (they didn't have the internet in 1848!)

 

 

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Linda

 

The OFT report summary and Commons Early Day motion are in the Basic Court Bundle I meant to reference before - http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=296&d=1174895919

 

I wouldn't include the BBC commission report - a bit out of date now. Similary transcript of McNarmara interview.

 

The Data Protection Act SAR is what you sent them - it is what should have produced all the statments.

 

Para 25 is th ereference to LLoyds - irrelevant to your case.

 

I will e-mail you the reference to Robinson v Harman - it's only a quote from the case - the whole case is nowhere online (they didn't have the internet in 1848!)

Hi Steven4064. Thanks your your clarification of the above. I am working on the papers now as I have until Wednesday to get them into court. Thank you in advance for e-mailing me the Robinson v Harman quote. I will e-mail you at your address.

 

Regards

Linda.

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on the day

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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AS Josie says. If they settle out of court you will have to send in a letter which you will find in the bank templates library.

 

Write down a list of your costs and time at £9.25/hour (the official rate for litigants in person) and take it with you to give to the court.

 

 

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Good luck:)

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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