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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HELP!! allocation/case managment confrence hearing?


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Hi guys, I think, looking back at the posts that most of them got their money before the court sat. Mine has been allocated the 6th April for a case management conference so I'm hoping I will get my money before that too.

kind regards

 

Loopy

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Hi guys, I think, looking back at the posts that most of them got their money before the court sat. Mine has been allocated the 6th April for a case management conference so I'm hoping I will get my money before that too.

kind regards

 

Loopy

 

I got a letter today from Southend County Court.

 

Case Management hearing on (or about) the same day as that Lou. (The letter is down stairs and I cant be arsed to check right now! :D )

 

Maybe have to reserve a few seats at McDs ;)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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Well, Just tried ringing Barclays hoping for an early settlement, Guy on the phone said "Have you been reading the consumer action group" :)

 

Told me to ring back towards the end of March, they are not dealing with my case till then :(

 

Mat

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The best part was when he said "In order to be fair to our customers we are settling claims in order of court date"

 

I'd have thought it much fairer to just stop taking money out of our accounts unlawfully !!!

 

Mat

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  • 4 weeks later...

Fully Skinted / Lloopylou,

 

Have either of you heard from the woolwich yet?

 

with less than 2 weeks to go till the hearing date I've heard nothing and I'm starting to get a little concerned . . . . . .

 

Mat

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I'm gonna ring them some time this week. Looking back they usually start the ball rolling for a refund about 2 weeks before the date, so this falls in line and I didn't really expect to hear anything yet. Good luck and keep in touch just in case we have to go, but I doubt it.

 

regards

 

Loopy :)

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My claim was with Barclays. Court date was 5/4/07 IIRC.

Had a call on Wednesday about settlement. Asked me what my figures were as I was away from my desk. They were slightly out. I didnt know for sure what they were, so guesstimated.

Got home to find an email from the guy and an attached letter with the guesstimated figure as a full and fianl settlement.

I double checked the figures and it was about right, so I took it.

Should have the money in the bank tomorrow :)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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I had a claim going with the woolwich too. 2 weeks before the court hearing i rang the person in charge of my case to see if they wanted to settle the full amount out of court, rang on the Thursday and had a cheque for £1060 on Tuesday. So i would advise you ring your bank and do the same. Good luck

:p Sent Data Protection Act to halifax, NatWest and woolwich on 07/08/06

received Data Protection Act frm halifax 29/08/06 charged. Sent request letter to halifax 30/08/2006

recieved gesture of £84 claiming £340 on 28/09/06

sent letter before action on 29/09/06

sent moneyclaim form , issued on 27/10/06

**WON RECIEVED SETTLEMENT LETTER 15/11/06

recieved Data Protection Act from Woolwich 31/08/2006, no charge sent request letter to woolwich 04/09/2006sent LBA on 26/10/06 have till 10/11/06 moneyclaim filed 16/11/06

NatWest 40 days is 18/09/06 . Sent request letter 31/10. Sent LBA letter 15/11/06 till 29/11

**WON RECEIVED FULL SETTLEMENT***

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Case management conference due on 6th April, got an offer on Thursday 22nd March. Its was a little short of what I was after so refused. Got offer of full amount on the Friday :)

24 hours in a day... 24 in a case... co-incidence???

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This is all good news for us Woolly customers, thanks all for keeping the forum updated with your victories. Lots of Easter Eggs this year :)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Just to reitterate, my claim was against Barclays.

 

Good luck with yours tho :)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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I understand, I should imagine that there is now a consolidated Corporate policy and merged legal department for handling of claims against the 'Woollays' hybrid monster.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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I didn't send back the form witht the claim because the bit of paper you sign only says "I agree to the above terms and conditions". They could put anything with it!

I sent my own personal letter stating I will not inform the court that this is settled until I have the money! ;)

24 hours in a day... 24 in a case... co-incidence???

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