Packlink/Yodel - sold £210 trainers - Parcel Arrived Empty - Yodel court claim - Discontinued **WON as Packlink settled in full+Court Fee**

[OliversDad27]

Hey @BankFodder, 

Unfortunately the court registered their response and I have now received a directions survey.  Attached is the survey which was completed by the defendant - quite swiftly as well, as they had until 18/9 to complete.  Have you seen this person from Yodel before?  She is a trainee solicitor..

Do you have any thoughts here?  It appears we are headed toward mediation, and I have read about mediation on other threads here.  The strategy in the mediation is to just stick to my full compensation number, right?

Thank you

N180 form 06.22 fillable.pdf

[BankFodder]

Not at all surprising that they got their defence in. If you had managed to get the application for a judgement in you might have succeeded though it wasn't certain. However, when deadlines set – don't dawdle.

You say that they filed their defence – but you haven't posted it.

If you want to go for mediation – then of course that's up to you. Very good to have read the mediation summaries here. We would suggest that you stick out for the last penny but of course that is a decision you have to make. If you do hangout for the last penny and they refuse then you will be headed for trial. We expect that you will win but of course this will add further delay and you will have to pay the hearing fee – although you will recover this if you win.

Complete the DQ – and return it to the court and copy to yodel. Post the defence in PDF format

[OliversDad27]

I posted their defense on Tuesday - please see page 1 of this thread toward the bottom.

Packlink have also just offered me a "goodwill" payment of 185 GBP, which of course is short of my total claim amount by the court fee I paid plus interest.  Of course, I have responded and rejected this offer but stated if they were to increase the offer to the total amount outstanding, that I would accept.  

Yes, understood on the mediation - will keep you posted on any more updated.

Thanks for all your help!

 

[jk2054]

any update with this @OliversDad27

 

I assume mediations should be over by now. How was it?

[jk2054]

OP....

[OliversDad27]

Apologies!  Packlink eventually came back and offered the full claim amount.  The mediation was scheduled, but Yodel never responded so the it was then cancelled, but concurrently Packlink agreed to pay the full claim.

[jk2054]

no worries - just so im clear yodel didnt answer the phone or didnt confirm mediation details?

[BankFodder]

Thank you very much indeed for this update.

It's very important for the people who come to visit us for help to understand what the eventual result has been. It's also rewarding for the people who give advice to know that in some way their advice may have helped all that their advice might be refined in some way.

Well done on getting your settlement. Pretty unusual that Packlink steps forward but Bravo. What a nuisance that they had to put you to this kind of trouble.
However, I expect that you are out of pocket to the tune of the claim fee.

Have you withdrawn the claim? If not then I would suggest that you continue and recover your claim fee as well. You are fully entitled to it – but of course it's up to you.

[OliversDad27]

They never responded to the request for available times for the mediation appointment / didn't acknowledge that it was scheduled.  

@BankFodder The paid they full amount, inclusive of the claim fee actually!  Thus I have closed the claim in MCOL.

[BankFodder]

Blimey, much better than I had expected.

Well done. Hopefully you are geared up to take these people on in future if you have any problems with them or any other companies which tried to bully you or rip you off – and of course we are here for you

[dx100uk]

thread title updated