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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Veolia drove into my parked car and total loss value seems far too low - opinions and advice please!


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The general rule of thumb is apparently that car values reduce by 20% for each 20,000 additional miles. This is simply because they may have had a much harder life, more wear and tear.

 

So if you took the higher value £12500 for a car with 100,000 miles, then for the same car make/model but with 200,000 miles, it would have a value of about £4000. Calculated 12,500 minus 20% =  then minus 20% etc etc.   You don't just look at half of £12500.

 

The offer on the car is low (ish) at £3100, but it then depends on what steps you are willing to take and how much time you have to argue. I doubt you would gain much from pursuing increased write off value.

 

There are online car valuation guides such as Parkers or Glass ( glass.co.uk). If these show a higher value, you could go back to Strata with the valuation and say pay this or I will go to my own Insurance company and this will increase the costs of dealing with the claim. Suspect Strata are on a deal where they get paid stated amount for x volume of claims and not per claim, so they have to try to minimise costs.

 

If you can get the car repaired at cheaper cost at local garage, then accepting a write off value and keeping car to repair might be a good option. But do ask whether Strata or their car valuers have or will be registering write off and if so what details are recorded.

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If you do go down route of using your own Insurers, if you don't have protected no claims, your Insurers might reduce no claims discount until full claim payout is recovered from third party, so ask your Insurers about this. You could faced increased premium until no claims discount reinstated.

 

And any claim on your record, fault or non fault would mean a premium loading would apply, so increase in future premiums say 10%+ per year over next 3 years or so.

 

With a high mileage vehicle like this, unless it is a rare special edition or has expensive additional extras, then the value is going to be relatively low. Someone might pay £10k for one in good condition that only has 100k miles as they may think that it would be OK for x number of years, but with 200k miles it is a different proposition.

 

I think if you managed to get a settlement for write off closer to £4k  then you would not be worse off. Or if you were offered £3200 plus kept the car, you would not be worse off. But get quotes from local garages to see if the car could be repaired for about £3k . Sure the parts could be purchased from salvage yards and the sprayed to match.

We could do with some help from you.

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Cat N, that is fully repaired, may not be treated much differently for Insurance quotes.  I would not expect to pay more for the Insurance, but would shop around, if the current Insurers did increase the premium specifically due to this.  But you might not be aware of whether the Cat N is a factor or not, because having this loss incident declared on Insurance will increase the premium anyway.

 

If the write off was for a category that included structural repairs, then that would be different.

We could do with some help from you.

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For indirect losses you could issue a County Court claim against Veolia and their driver.  But you would need to come up with evidence to support the sum of claim. So start collecting evidence.

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We could do with some help from you.

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