A Veolia commercial vehicle drove into my parked car and fortunately left a note, accepting responsibility. The damage is a relatively minor dent in the rear quarter, which would pull out easily, and more serious damage to the passenger door and passenger side front wing panel. These two will need to be replaced. There is no structural damage and the car drives as normal - it is cosmetic damage only. Strata solicitors handle all claims on Veolia's behalf and requested some images of the damage, which I promptly sent. Strata have advised that they would deem the car a total loss.
Their assessors have apparently estimated the cost of repair (at an Audi approved bodyshop) at around £4,000 and have valued my car at just £3,100. On this basis, their initial offer was either £3,100 and they take my car away OR £2,300 and I keep the car.
My vehicle is a 2010 Audi A5 3.0 diesel S Line convertible, well specced and well maintained & invested in mechanically. It is however, high mileage, having done 201,000 miles. It also has the odd scratch here and there, which is no surprise given the age of the vehicle and the fact that it spends a reasonable amount of time parked in the street.
In order to dispute the value offered by Strata I have checked Autotrader and found a selection of comparable vehicles. There weren't many of this model for sale, so to get a selection I had to work with a range from 1 year older than mine to 1 year younger, which I think is a reasonable spread given the age of the vehicle. These cars were between £12,500 and £9,500 and I sent screenshots of about 6 examples to Strata. These cars had between around 50,000 miles, up to 90,000 ish. Initially the person I've been dealing with was seemingly of the opinion that the value should be reviewed in light of such a stark contrast between their offer of £3,100 and the value of the comparable vehicles, but today they told me that the relevant department was unwilling to review their valuation because the cars on Autotrader cars were not an 'exact like for like'.
I am more than willing for the value of my car to be reduced to reasonably reflect the mileage, but feel that the value offered thus far borders upon insulting.
The outcome I would like is to accept the car as being a total loss, receive the payout and keep the car, which I can then arrange to have repaired myself. I would like to ask the forum users two questions please.
1. Given the data points shared, what might be a fair value / a realistic value for me to aim for in this case?
2. Since Strata / Veolia have said that they aren't willing to negotiate, would I be best advised to contact my insurer or utilise a claims management company, to get to my desired outcome? (And if a claims management company would be best, any recommendations are most welcome.)
Hope I haven't missed any important info out. Would really appreciate any advice, as I'm keen to be reasonable but don't want to be taken advantage of either.
Thanks
Richard