Emirates Airlines - No response on my lost Baggage

[Yasmy Kumar]

 I was travelling to Bangalore via Dubai vide flight EK68 - EK566 on 2nd Aug 2022. My check-in baggage did not arrive at the Bangalore airport, and I was informed by Emirates baggage staff that there is a delay / loss of baggage. After 2-3 days the status remained the same and after I returned back, I started interacting with Emirates customer service team regarding my bag and was asked to fill the form for loss. 10 weeks have now passed and there is no response from them. Every time I write an email they acknowledge and no response afterwards.

This incident has occurred on: 02/08/2022

This meant that I had travelled to India to celebrate my sons 14th Birthday and had taken his gifts and my personal belongings in the check-in luggage. Not only did I ruin his birthday but I had to go through lot of anxiety and mental stress. The total value of the baggage was roughly £ 2100/- and I had to spend additional £ 150/- for my personal stuff because of the missing bag.

I would request Emirates to return the bag or make good the value of my loss £ 2,250/-. I keep on calling Emirates customer service and all I’m told is that the issue is escalated with the finance team and some one will call me back to make the settlement. The last response is received was from  - Maria Golovina 
(Senior Airport Services agent, United Arab Emirates ) dated 19th September that the matter is being handled by the Secondary Tracing Team and that the latest update of File is file still under tracing.

pls advise as I have lost all hopes of recovering my stuff and valuable items lost seems to a financial loss too. Unfortunately I had no travel insurance so no way of recovering any money.

[Kyosanto]

You should submit a claim for the £150 in expenses. This is perfectly reasonable and is due regardless of whether they find your bag or not. There should be a form/email adress to submit your receipts with the airline. Do this separately and do this now.

 

Re: your suitcase the airline is liable but there is an upper limit which I believe is fixed by Iata and if I remember correctly somewhere around £1500, so you can try claim the full value but not guaranteed you will get it.

 

10 weeks seems excessively unreasonable. I know some airlines will declare a write off after 21 days. It has been heard of passengers getting compensation and them still getting their case back.

 

You need to stop calling them and make your demands in writing. Or at least, record your calls.