Steven4064 - v - BrightHouse***WON***

[jaxads]

WELL DONE STEVEN

XX

[roboraver]

Well done Steven, SnN go for it !

[julie1961]

High Steven, I have been with Brighthouse since they opened in my area abut 7 yrs ago. I finally sent my last item back 3 weeks ago as I was sick of there constant phone calls for one thing or another. Anyway could I still claim back the charges even though I am no longer a customer? They told my my account would still be active for 12 weeks after I returned my last item.

[steven4064]

Our claim was after the account was closed. Go fo it. The charges were unlawful. Whether your account is active or not is not relevant to that. If you start a claim, start your own thread and post a link here so we can follow your progress and advise.

[julie1961]

Thanks Steven I will get a letter typed up. I hate Bright house they have driven me mad over the past 6 months. ITV did ring me & wanted me to appear on a programme about them but I was worried about my family to be honest.

[steven4064]

Unfortunately, ITV dropped the bit about BH anyway.

[Lefty]

It was quite frustrating the way ITV dropped the Brighthouse segment.

 

I know for a fact that some sequences where actually filmed, and several people - myself included - where interviewed at great length.

 

In fact, ITV researchers used THIS very forum to find "suitable" people for the documentry - so with that in mind you may find THIS thread interesting...

 

http://www.consumeractiongroup.co.uk/forum/general-debt/120500-brighthouse-stores-sponsor-trisha.html

 

Brighthouse have been spending thousands on their new, squeaky-clean TV image through both slick adverts AND TV show promotion...

 

Makes you wonder why ITV dropped the Brighthouse section from the documentary, doesn't it?

 

 

Cheers

Lefty

[steven4064]

THey actually filmed my mate delivering papers to the local court for the claim that is the subject of this very thread!

[Scattytracy]

HI

 

I'm new here and after some advice about Brighthouse. I've been with them for years, one of them things unfortunately. Anyway I'd ordered a Nintendo WII for my son for christmas. It was supposed to arrive weeks ago and never did. Was starting to panic as you can't get them anywhere and its getting so close to christmas. They phoned yesterday to say it was in and I went to pick it up. She said payment is due on it now, £11.98 I nearly fell over on there website its £6.49, or £9.99 (with optional service cover) I told her I didn't want the optional service cover as I had it with my setee and they never fixed that etc. And she said if I didn't take the service cover they wouldn't sell me the goods and that they also wouldn't let people buy them for cash either. So I've ended up taking the service cover but I don't want it. Is this legal?? I'm furious.

 

thanks

 

Tracy

[steven4064]

No, they cannot insist that you take the service cover.

[Scattytracy]

Hi the girl on the counter said

 

We can not sell it to you if you do not take out service cover. I said its optional service cover she said its at the discretion of the manager and on this item you have to take service cover, she also said she had tried to buy one of them herself for cash and they wouldn't let her.

 

So what can I do, it was a case of having to take the goods really as it is my boys christmas present, and Brighthouse know you can't get a wii for love nor money and they are taking serious advantage of this fact.

 

thanks

 

Tracy

[Lefty]

Tracy.

 

We will help you. But firstly I would suggest you start a thread of your own about this problem in the general consumer issues forum.

 

I am very interested in talking to you.

 

 

Cheers

Lefty

[steven4064]

Yes Tracy, do what Lefty says and start your own thread. Post a link to it here (if you know how - instructions in 'CAG for dummies' link in my signature).

 

I know about BH but Lefty knows a whole load more. Let's get 'em.

[Scattytracy]

thankyou thankyou thankyou any help appreciated!!

 

http://www.consumeractiongroup.co.uk/forum/general/121808-brighthouse-optional-service-cover.html#post1255501

 

Tracy

x

[suzy1312]

I have used brighthouse and found the service cover great and i was told it was optional and lets be honest if you have bad credit then you are going to pay more for stuff

[postggj]

strange comments for a new poster

not the usual bright house comment

 

it appears this poster has posted in two more bright house threads

 

saying how great they are

 

hmmmmm

Edited August 21, 2008 by postggj

[tinkerbell20]

Is there a troll lurking hereabouts?

[N.P]

Trip Trap, Trip Trap, "Who`s that walking into our Brighthouse shop?"

[julie1961]

I have used brighthouse and found the service cover great and i was told it was optional and lets be honest if you have bad credit then you are going to pay more for stuff

 

Not everyone who can't get credit is a bad debtor, there are alsorts of reason why people can't get credit.

Why should you pay more for things just because you have had a bad time in the past, they are taking advantage of people on low incomes that have no where else to go & try & squeeze every last penny they can.

[monty2000]

Yes, good going Anyaa. We submitted our claim fro unlawful charges against BH this week. Will keep you all posted on progress.

 

Steven

 

hi steven could you post a template for requesting to have the late payments refunded to Brighthouse please

[steven4064]

This is what I used (rather a long time ago, mind) with a couple of changes to reflect my current understanding

[Your address]

 

BrightHouse,

Chiltern House,

Marsack Street,

Caversham,

Reading

RG4 5AP

 

[date]

 

Request for repayment of charges

 

 

Dear Sir/Madam

 

 

ACCOUNT: XXXXXXXX

 

My request

I am writing to ask you to refund to me the charges which you have levied since [date] on the agreements listed below.

 

I now understand that the regime of fees which you have been applying to my account in relation to late payment is unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

 

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

What I require

I calculate that you have taken £xx.xx in unlawful charges. I enclose a schedule of the charges which I am claiming with this letter.

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you until [date, 14 days after date of letter] to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

After that, there will be no further communication from me and I shall issue a claim through the Small Claims Court immediately on the expiry of the second deadline.

 

Yours faithfully,

I would suggest you start your own thread though rather than adding to this veruy old one

[angela1976]

yes me,trading standards is dealing with for me......they have been charging me osc saying i had to have it........thet aint got a leg to stand on

[steven4064]

Welcome angela

 

Let us know how you get on

[luvva64]

i have just come off the phone from having a heated discussion with a brighthouse monkey (employee), i reported last week that my touchscreen computer wouldnt work and could they come and fix it, the monkey (sorry employee) said he would get somebody round the next morning to try and repair it, and quess what, i waited in all that day, did they turn up NO!!!!, not even a phonecall, i made a call the next day asking why they didnt turn up and he said they would rearrange, so i said until its fixed i will not pay anymore payments. A week later, i get a phonecall off the same monkey, insisting i paid a payment, i refused point blank as i havnt been able to use to pc at all, it ended where i told them to come and get it and i,m finished with brighthouse, there was no apology at all, customer service is rubbish, all they,re good at is hassleling people for money. Is there a number for head office or a number ic an report them too. they get away with daylight robbery, i was paying £7 per week for this so called cover of which i did not want and they insisted i have. :mad2:

[steven4064]

Hi luvva64

 

Welcome to CAG. Don't phone them, you won't get anywhere and they won't keep a record of the call anyway. Write to them at Caversham Finance Ltd, 5 Hercules Way, Leavesden Park, Watford WD25 7GS (BrightHouse is only a trading name). Copy the letter to your local trading standards (get the address of the web)