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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming from Lloyds TSB ****WON****


amber_ellie
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OMG!!!!!!!!!!!!!!!

JUST HAD A CALL FROM MY SON IN MALTA! HE'S CHECKED HIS ACCOUNT AND LLOYDS SETTLED TODAY !!!!!!!!!!!!!!!!!!!!!!!

Thank you so much to GaryH, Guidot, Barty, Tanz and everyone else! Sorry if I missed your name off :-D :-D :-D

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amber_ellie :)

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Hi Amber Ellie

Been following your thread and really pleased for you - your son must be delighted after all your hard work - big bunch of flowers for mum I'll bet.

Can I just ask you about your bundle as am preparing mine at the mo - you say your bundle was 153 pages long and that you included the irish and aus reports - did you just print off some of the relevant pages of these reports (if so, which ones) or did you find a summary of them somewhere? Just wondering as have already printed tons of pages (bought a new ink cartridge last night and it's almost gone today) so am likely to have tons more than 153 - don't want to print off more than I have to.

Again, well done and thanks for any help you can give me.

Sam

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nestie & GuidoT - thanks for your replies. I am off out now for a few hours but will come back and do everything necessary as you say G on my return.

nestie - I'll be in touch later with links etc.

amber_ellie :)

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Brilliant news!!:D Very well done to both of you! I hope Mum gets a cut for all her hard work!;)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Amber Ellie

Well done, congrats. You are an inspiration especially since I'm in a similar situation claiming on behalf of my daughter who's living abroad. If you still read this thread, would you mind telling me whether sending a letter to the Court about 10 days before Court stating that your son/daughter is unable to attend is all you need to do? Don't you need a POWER OF ATTORNEY? I'd love to be re-assured on that one as I was thinking of simply not turning up in Court if it gets to that stage. But reading about your experience where you said the person who did'nt attend got her/his case thrown out and had to pay costs, I'm thinking twice about it.

 

Again congrats - you lucky thing and your son too!

 

All the Best

Katze

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Nice work, to close out go here:

http://www.consumeractiongroup.co.uk/forum/general/7261-when-you-get-your.html

 

There is a letter in the link below to inform the Court of settlement:

http://www.consumeractiongroup.co.uk/forum/post-487345.html

 

I tried your second link but it doesn't work :confused: ??

 

Incidentally we had a letter through this morning from SC&M advising us that their Clients will be settling the claim within the next five days. Stated the on this occasion this is not to be treated etc etc .......... They also said they trust we shall write to our Court to confirm the claim has been settled and provide them with a copy of the letter. That was quick work! :)

amber_ellie :)

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Congratulations!!:D :D

I'm really pleased for you!:)

Try this letter to send to the Court:

http://www.consumeractiongroup.co.uk/forum/show-post/post-487345.html

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 2 weeks later...

Hi Amber-Ellie

 

Great, great news! I am actually living in Germany, and have just started my fight with Lloyds. My mum lives in England, and already has POA over my account, so I am hoping she can deal with court dates etc for me. It was great to read your thread and learn that, although I am 800 miles away, I still have a right to claim, as much as anyone else.

 

I hope your son enjoys his money, and I hope you got a nice big bunch of flowers for all the stress and time spent on his case. You are a mum in a million, well done.

 

Regards

 

Sarah-Jane

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