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Someone has used my identity


ice198625
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Hi

 

Sorry not sure where else to post this, i was away on holiday on Thursday last week and received an email from Jump Xtreme regarding a visit at jump xtreme Tamworth, ive never been to Tamworth nor live near it, soon as i received the booking email i tried to contact them by phone but no answer so emailed them with the booking information i was sent,

 

This was the email i received from them, any help on this would be appreciated thanks 

 

Thankyou for your polite email, but this is the 1st email we have received from you!

I have no idea why someone has booked under your details

When someone checks in, we ask them their name and email address, and this must have been given to us as we wouldnt just book some random person in without them giving us some information to enable us to do that

The person who made the booking paid cash at our Tamworth site

Afraid we cant help any further unless you would like to get a court order to obtain cctv of the person in question.

Regards

 

Duty Manager

Jump Xtreme & That Fun Place

Brent House, Tame Valley Business Park

Wilnecote

Tamworth

B77 5DF

Tel: 01827-290007

www.jumpxtreme.co.uk

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HI Ice,

 

This could quite easily be a mistake, in so much that email addresses can be written down incorrectly (Chris.Davis@... Chris.Davies@..). I've seen this happen before and it is rarely double checked once taken. Note, they took the information at the time of check-in, not when booking.

 

At this moment I wouldn't worry too much, it is not stolen identity per se, I would just perhaps reset my email account password to a unique complex password and move on.

 

BT

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