Out of warranty phone repair? (Samsung Galaxy Note 9)

[Homer67]

Out of warranty and any repair would be a goodwill gesture I'm afraid.

 

To be fair over 3 years of use is pretty good for any mobile phone which is why I never pay top dollar for the latest model or buy a contract which includes the cost of a phone.

 

Buy sim only contracts and outright purchase of phones 1 or 2 generations old, just as good and less painful when they inevitably go wrong.

Edited March 29, 2022 by Homer67
typo

[Homer67]

Check out on line sellers such as Appliances Direct or Appliances On Line for new sim free mobile phones, other sellers may be better value and are available but that's who I've used in the past

[Homer67]

@BankFodder I'm happy to be corrected but I thought after 3 years of use any defect corrected would be a gesture of goodwill or the manufacture would be leaving themselves open to a huge number of claims?

 

Also the OP states the warranty expired after 2 years, I'm not sure that's correct as most mobile phones only have a 12 month warranty on the device but the contract may have been 24 months which may have included an extra year's warranty.

[Homer67]

@BankFodderI see what you mean. I think the expected life of any electronic device that uses firmware and software and has the ability to download and install other software is a lot less than 7 years, more like 3 years.

 

In my experience 3 years with any mobile phone or tablet  is a good innings but considering the cost, that seems poor value for money hence my advice to the OP going forward to buy older gen devices for a much lower price than they were on release.

[Homer67]

@BankFodderpessimistic I grant you but realistic based on my experience which as a Telecoms Manager in the NHS I can advise that 3 years for one of our phones is unusual, they normally last around 24, plus up to another 6 months, which is why we only have 24 month contracts within our corporate contract with the supplier.

 

Samsung is Android (Android is owned by Google) and through Samsung they send out regular firmware upgrades free of charge. However, the user is not forced to install them and frequently they get missed which means the phone becomes problematic and has software and application issues.

 

There is no stated limit on the Google Android firmware updates being issued, but eventually your phone will be unable to accept the latest update due to limitations of its hardware and you get a message saying 'unable to install'. For example we still have some phones from 2016 and they still receive and accept the firmware updates, but they are few and far between now.

 

As you say we have no idea of the use the OP's device had or any other contributing factors such as software downloaded and applications installed.