Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Peugeot Car Insurance - Cancelled Without Notice


NinjaMoose
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 818 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, I took out a car insurance policy with Peugeot Insurance in December. They aren’t able to automatically validate no claims discount so I was asked to send them proof. I sent them this via email as advised in their letter but a few weeks later got another letter saying they hadn’t received it. I rang their customer help line and was given a different email address to send it - which I did. 
 

Perhaps a month later I got another letter saying they still hadn’t received it so I decided to send it via post as I felt the email route wasn’t working. I noticed yesterday that I had had a refund to my credit card from them on Wednesday. I checked on MIB and my car is indeed no longer insured - I haven’t had any notice that my insurance was being cancelled per their terms, and worse still, was unaware that I was uninsured. 
 

I intend to ring them as soon as their customer help line is open tomorrow but I was wondering if anyone had any advice as to what I should do. I’m particularly concerned that I will have to notify new insurers that I have had a policy cancelled indefinitely, at great additional cost to myself indefinitely. Thanks in advance for any advice!

Link to post
Share on other sites

  • dx100uk changed the title to Peugeot Car Insurance - Cancelled Without Notice

Thank you both, really appreciate your advice. I will send a SAR ASAP and be sure to follow the advice in the customer service guide. 
 

I have double checked my emails and junk and have received nothing from them. I have evidence that I had emailed the proof to the two different email addresses they gave me and posted it on the same day I received the last correspondence from them on the 1st February. 
 

Regarding the cancellation potentially being registered with a central database - is it likely they will agree to remove any such record if they acknowledge the error is on their part?

Link to post
Share on other sites

Thank you both for your help. They have agreed to remove the cancellation from the database and reinstated the cover. 

 

During the conversation he did say they had printed a notification letter on the 15th March, one day before they cancelled it so I'm not sure how they expected me to know!

 

 

  • Like 1
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...