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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Purchased faulty car in July from Peter Vardy Glasgow Carz Hillington. still not fixed


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Hi 

 

I purchased my Citroen C4 Picasso in July 21.

WWW.PETERVARDY.COM

 

There were a couple of faults with the car. One being the centre console kept/keeps re-booting. I reported this quickly. They took my car in on 20th July 21, they changed battery, this helped with a problem the eco start stop but did nothing for the re-booting of the centre console. I was fobbed off 3 times when car was booked in, the cancelled the booking as no courtesy car available. 

 

I made a formal complaint in August, my car was taken in and I was given a courtesy car. 

 

They've had my car now for 5 weeks with no date for return. I want to ask for my money back but not sure we're I stand on that. I've had enough. 

 

I've sent a letter from consumer advice giving them 14 days to respond, although I've had two calls recently they've not responded to the letter/email directly. They have acknowledged the letter. 

 

There is more to it, but that is the basics. Could some kind soul offer some advice? 

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  • BankFodder changed the title to Purchased faulty car in July from Peter Vardy Glasgow Carz Hillington. still not fixed

Hi. Thanks for the response. 

 

They actually did threaten to take courtesy car back and return my car without it being repaired. This happened on November 5th. Turns out they didn't even have my car as it's with a sub contractor. 

 

Is an email a sufficient/appropriate way to send them the information? 

 

Thanks again. 

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I'm in Scotland, is the small claims process different? The car was less than £10.000

 

 Hi. Thanks for the response. 

 

They actually did threaten to take courtesy car back and return my car without it being repaired. This happened on November 5th. Turns out they didn't even have my car as it's with a sub contractor. 

 

Is an email a sufficient/appropriate way to send them the information? 

 

Thanks again. 

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Hi 

 

Apologies for not responding or continuing with this. I'm really anxious about taking this to the suggested level incase it moves to court proceedings. 

 

But I think after this morning's conversation with Peter Vardy, their threatening tone and attitude are nothing short of disgraceful. 

 

They still have my car and said it will be 16th December before they can get it booked in with Citroen. I'm still awaiting email confirmation of this. 

 

I shall write to them giving them until 16th December or I want my money back. Does this sound reasonable? 

 

Thank you. 

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