Hi again. I'm writing the letter just now (eventually). I'm wondering what parts of consumer rights act to quote/use? Any help would be appreciated. Should I put dates, details or make it short and straight to the point?

Hi Apologies for not responding or continuing with this. I'm really anxious about taking this to the suggested level incase it moves to court proceedings. But I think after this morning's conversation with Peter Vardy, their threatening tone and attitude are nothing short of disgraceful. They still have my car and said it will be 16th December before they can get it booked in with Citroen. I'm still awaiting email confirmation of this. I shall write to them giving them until 16th December or I want my money back. Does this sound reasonable? Thank you.

Does this impact on your original advice?

No reason at all! It was just a bank loan.

The courtesy car is a seat Leon. 21 plate. Not sure of value but way more than the car I bought.

Hi. Yes I read the post about email. I think the message repeated. They wanted the courtesy car back for another customer. Thank you.

I'm in Scotland, is the small claims process different? The car was less than £10.000 Hi. Thanks for the response. They actually did threaten to take courtesy car back and return my car without it being repaired. This happened on November 5th. Turns out they didn't even have my car as it's with a sub contractor. Is an email a sufficient/appropriate way to send them the information? Thanks again.

Hi. Thanks for the response. They actually did threaten to take courtesy car back and return my car without it being repaired. This happened on November 5th. Turns out they didn't even have my car as it's with a sub contractor. Is an email a sufficient/appropriate way to send them the information? Thanks again.

Peter Vardy Glasgow Carz. Hillington. Paid cash (bank loan) Citroen C4 Picasso. 2016. Mileage approx 19,000 when bought. I'm only about 4 miles or so from dealer. Yes still got courtesy car.

Hi I purchased my Citroen C4 Picasso in July 21. Just a moment... WWW.PETERVARDY.COM There were a couple of faults with the car. One being the centre console kept/keeps re-booting. I reported this quickly. They took my car in on 20th July 21, they changed battery, this helped with a problem the eco start stop but did nothing for the re-booting of the centre console. I was fobbed off 3 times when car was booked in, the cancelled the booking as no courtesy car available. I made a formal complaint in August, my car was taken in and I was given a courtesy car. They've had my car now for 5 weeks with no date for return. I want to ask for my money back but not sure we're I stand on that. I've had enough. I've sent a letter from consumer advice giving them 14 days to respond, although I've had two calls recently they've not responded to the letter/email directly. They have acknowledged the letter. There is more to it, but that is the basics. Could some kind soul offer some advice?