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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NCP/BW PCN PAPLOC now claimform - New Gatwick Drop Off Zone - I thought I had paid for both visits? ***Claim Dismissed***


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As I understand it, the fleecers never send their own dodgy witness to court, so couldn't really complain about lack of witnesses to cross examine!

 

As long as the witness statements were short and to the point, it shouldn't complicate matters?

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  • 1 month later...

Very vague / strangely worded letter, and it looks suspiciously like they won't supply your data because they want you to pay for it first!

  • Like 1

We could do with some help from you.

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  • 3 months later...

Hey Moaning,

 

You've certainly had to go digging for that one!

I'm quite adept at finding hidden stuff on websites, but that is hidden quite deep...

Or was it a fortunate Google search?

  • Like 1

We could do with some help from you.

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20 minutes ago, MoaningCrusader said:

What are people's thoughts on Obligation 5.3 on pg17 of the document.

I would say that the actual wording makes it clear that strategies should be implemented to "promote" modes of transport other than the private car... Rather than "discourage the use of private cars" as you've read it?

We could do with some help from you.

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  • 2 months later...
  • 2 months later...

"The plan has been recommended to take into account estimated disposable income."

They're good at guessing games... First they guess your email and phone number, now they guess your income and expenditure details! 😂

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  • 4 weeks later...

And, if these expert friends ever have a bit of spare time on their hands, send them to over to CAG.😊

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Be careful with that though. I've noticed on some letters that the fleecers / dodgy solicitors state that they don't accept service by email.

Have a quick check of their correspondence. 

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  • AndyOrch changed the title to NCP/BW PCN PAPLOC now claimform - New Gatwick Drop Off Zone - I thought I had paid for both visits? ***Claim Dismissed***
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