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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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not getting £425 deposit back :(


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I I cleaned the flat from top to bottom before I left and left it in what I thought was good condition.

 

You said you have no photographic proof of the condition of the flat when you moved in. What about when you moved out? Did you take pictures to show the general state of the flat? Did you have an inventory taken when you moved in, and an inventory when you moved out?

 

My landlord's deposit return requirements were he needed a receipted copy of my council tax, electricty and phone bills to show the accounts had been settled.

 

 

These have nothing to do with him - utilities and tax are in your name and you are liable, not the landlord, so he shouldn't have been bothered with these.

 

He can only keep enough of my deposit as to reasonably make the repairs required. He can't keep the whole lot just to punish me for leaving a small amount of damage?

 

Of course not. He can only charge to make good damage, and damage that doesn't fall under general wear and tear. For how long did you live in the flat? If they are small dents as you say, then a tub of polyfilla and a dab of paint is all that's needed - but again, it depends on the extent of damage we're talking about.

 

Do I need to be able to prove the floor was like that when I moved in or is it down to him to prove it wasn't like that?

 

If there was no entry or exit inventory then he has to prove that you caused those marks. He can charge you for getting a company in to try and clean it, or £7 an hour for trying to clean it himself - do you know what caused the marks (you said you couldn't get them off)? Do you know how old the lino is? If he tries to charge you for a replacement, he is not allowed betterment - he can only charge you for what the lino is worth at its current stage (not for a brand new replacement).

 

If he keeps my deposit to make repairs, he MUST make the repairs and be able to show me evidence of them, ie an invoice?

 

Yes, he must be able to prove that all deductions are lawful, and for that he needs receipts and invoices, especially if he takes the above route and gets in a cleaning company/replaces flooring. If he does the work himself, there is a rate set by the court that he can work for (as I said, about £7ph).

He must give reasons for each deduction AND, without an entry/exit inventory, proof that the damage was caused during your tenancy.

If you need more info just ask. Nightmare4Banks was on here yesterday, I see - an excellent adviser who will no doubt be able to give you the actual regulations and Acts behind all the above :)

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  • 2 weeks later...

I agree - as long as you believe you are right, and you're operating strictly within the law, you should have no reason to put Without Prejudice on a letter. Basically, don't write anything that you wouldn't want a judge to see, and you're in the right mindset ;)

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I'd quite like to see the landlord's letters themselves - however, not for any professional reason, I just like to see idiots trip themselves up :-D If they're too personal, or would inflence your proceedings in any way, don't worry about it; just thought I'd be cheeky and ask :p

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  • 2 weeks later...

Oooh, I wish I could have seen his face when he opened it... sorry I didn't reply earlier, the letter looks the absolute model of reason, and that's obviously what the judge will like. £800 for a bit of chipboard, honestly.

On the decorating part - I personally would have allocated him a little more, but I don't know how big your property was; we've got a one bedroom flat, and a fresh coat of paint all over would probably take around three hours - but ours is quite a small flat. I suppose it all depends on how big your place was :)

Well, you'll hear back from him by the 24th, if you're counting Saturdays.

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