Wowcher bought voucher for bed company Komfet

[BankFodder]

I'm not so sure about fitness for purpose. It would have to be shown  that it could not be used as a  bed by any reasonable person.

 

it is the supplier's responsibility to make arrangements to remove the bed at their expense.

 

however if this delays things and clearly you want the bed out of your home then the best thing to do is to start making your own arrangements even if that means renting a van.

 

The important thing is to let them know in advance what you were doing and what the cost will be and to let them know in advance that because they are not cooperating you will incurred this cost, you will return the bed and you will then seek to recover the money from them.

 

It is important to maintain a paper trail at all times so that the supplier is fully aware of what you are doing and in every letter you make it clear that the steps you are taking are because of their lack of cooperation.

 

You have to hire a van and take the bed back yourself then you should also let them know that you will be charging them and hourly rate of , say, £20 in addition to the cost of the hire fee, petrol and any other expenses.

 

Once you have  done all this and you have got rid of the bed then come back here and let us know what your losses are and we will help you recover them full stop

 

You may have to go to court but your chances of success are much better than 9 as long as you have kept a good paper trail.

 

Make sure that you let them know in writing that you have rejected the bed under the distance selling rules. You should do this immediately.  in your letter of rejection you should refer to the first time you informed them about this which if it was by telephone make sure that your letter points out that it was in a telephone call and give the date that you let them know.

[BankFodder]

the best thing you can do to sort out the problem is to make sure that you have a paper trail showing that you have tried to return the bed within 14-days. Then make your own arrangements to return the bed and then sue them for all the expenses you have incurred full stop

 

 we will help you and the claim will be quite straightforward with chances of winning better than 95%. You will recover all your fees at the same time and it will be a good learning experience for you.