I am going back and forth with emails at present. Someone called Raz has now emailed saying because I stated the item was not the correct one in the original message it is my responsibility to send it back. Does anyone have a template I can use to send an email back to this? I have read up on the distance selling regs and I do not have to give a reason for cancelling, I initially told them I required an orthopaedic bed as per my gp because I read up on some reviews and a customer was able to get her money back by doing this. Its so frustrating. TIA everyone.
Ps. What difference does it make by paying on a credit card? As we paid wowcher, surely they won't see it as their problem and the credit card won't make a difference? I'm sorry, I'm not very well informed on these things.