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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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my Leasehold/Freehold property and its issues.


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On 27/09/2019 at 10:49, HP Mum said:

The estate agent has written to me.  They advise they have an offer on the property - for the fh.  But they unequivocally know they are only instructed / can only sell the lease.  So  how can they write saying a prospective buyer is offering £x for the fh ?  

They can't.  

 

Irrespective of the rights and wrongs of what the agent is advertising if they receive an offer from a prospective purchaser who wants to buy the freehold as well they have a legal duty (under law of agency) to disclose to you that they have received the offer. Obviously you can reject the offer because don't want to sell the freehold.

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21 minutes ago, HP Mum said:

 

 

So how can agent be accepting offer for fh from anyone? 

Aside from anything else -  agent is knowingly misleading potential buyer they can buy the fh.  They have no instruction/ authority to offer it.  Asked agent to explain when they took instructions (never!) and by who (no-one!).

Surely they are breaking some law and regulation?

 

 

Surely the agent hasn't accepted an offer for anything? The offer is being made to you (via your agent) isn't it? Only you could accept or reject  it. The agent would very likely be breaching the law (of agency) if they didn't tell you they had received the offer. An agent is bound by law to report any offer to their principal - you - even if the offer goes beyond the agent's remit.

 

Reading through the whole thread I am unclear why you are seeking some legal redress. What loss have you suffered? If you are not happy with the service you are getting why not just terminate their agency and appoint another estate agent? People change their estate agent all the time if they are not happy with the service they are receiving. I've never heard of anyone seeking legal redress. If you are not interested in selling the freehold (or if it isn't yours to sell) just say no and decline the offer! Then terminate them and appoint a new agent.

Edited by Ethel Street
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I still don't understand why you are seeking 'legal redress' against the agent. What loss have you suffered? What would you expect to get redress for? Why are even bothering to get involved in this? Just tell the agent you aren't involved in the sale of the leasehold and the freeholder isn't interested in selling the freehold. Tell them again that that the freehold is not for sale and they should make that clear in their marketing. End of.

Edited by Ethel Street
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6 minutes ago, HP Mum said:

 

 

Ethel - both agent and leaseholder in possession had it in writing many months ago.  They have both sat on an offer for just lease - and they instead continue to market with the suggestion to buyers the fh is on offer for sale.  For clarity until lease is sold interest accrues, so the original tenant suffers.

 

Maybe the original tenant/lessee has suffered a loss because of the agents actions, maybe they haven't. We don't know enough to comment. But either way you don't seem to have suffered a loss or have any grounds for 'legal redress' against the agent. You've received an unsolicited offer for the freehold but you don't want to sell. Just say no! Then file and forget. Why are you getting more involved and talking about 'legal redress'? 

Edited by Ethel Street
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I'm just going to say this then bow out of this thread as you seem to me to be resisting advice given here because you want to pursue some legal action against the estate agent when you have no obvious legal status to do this. I really can't work out what you want to achieve.

 

You are not the leaseholder so any costs they have incurred because of wrongful acts by the agents (if there have been any) - eg delay in selling property because of incorrect sales particulars or failing to secure the property against damage - are a matter for the leaseholder &/or the lender who repossessed. Nothing to do with you, you have no legal standing in the matter and cannot seek legal redress yourself.

 

If there has been any misrepresentation which has caused financial loss to any prospective purchaser that is matter for them to pursue against the estate agent. Again, not something you have any legal standing in and not something that you personally can pursue for legal redress.

 

I really can't see what loss you have suffered yourself.

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  • 1 month later...
15 minutes ago, HP Mum said:

Can a bank be deliberately obstructive and refuse to send data - requested via a sar  - under guise of their right to privacy....??

 

 

I have a feeling this was discussed much earlier in the thread, but maybe it was a different thread.

 

You can only make a Data Protection SAR for information about you. Not about someone else. So if you have made a SAR request for your relative's information the bank would be right to refuse it.

 

I haven't read back through the thread, but was there a reason why you couldn't get your relative to sign a SAR themself? You could draft it and send it off, just get them to sign it.

Edited by Ethel Street
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