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Supanet final payment


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Can  payment not be made online or by phone ?

 

Are they charging an early exit fee for not completing the 2 years ?

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Does she have a online account and can payment be made through the portal ?

 

https://myaccount.supanet.com/login

 

 

12.9 If notice is given to terminate the Contract before the end of any relevant Contract Minimum Period (except where notice is given by Supanet in accordance with condition 12.5 or 12.6 or by you in accordance with condition 12.3) then you are required to pay us compensation for ending your Contract early. The amount of compensation you must pay (referred to as an Early Termination Charge) will not be more than the Charges you would have paid for the Service(s) during the remainder of the Contract Minimum Period (assuming you would have used the Service(s) to the minimum extent contractually possible during this period) less any costs that we are able to save as a result of the early termination, including any cost savings made as a result of us not having to provide the Service(s). Full details of how this charge is calculated is in the Price List, which can be found at www.supanet.com/info. 12.10 You may, in addition to the Early Termination Charge, be required to pay a Cease Charge in respect of any broadband service, details of which are set out in the broadband Service Terms.

 

 

https://www.supanet.co.uk/documents/supanet-residential-terms-and-conditions.pdf

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Thanks Luna and Welcome to the Forum.

 

So it looks like your limited on payment options ....Im sure if you spoke customer services and requested an alternative payment option they wouldn't refuse your payment.

I take it this is for Broadband services at your current address and your happy to pay the penalty fee to exit early from the contract ?

 

Andy

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Mmmmmm wonder how their customers with no internet or mobile app go on with regards to payments ?

 

Have you got it in writing that they refused ?

 

Point 7.4 of their T&Cs....

 

7.4 You agree to pay the Charges by Direct Debit or by debit/credit card. For payments made other than by Direct Debit additional charges may apply. These charges are set out in our Price List.

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Point 7.4 of their T&Cs....

 

7.4 You agree to pay the Charges by Direct Debit or by debit/credit card. For payments made other than by Direct Debit additional charges may apply. These charges are set out in our Price List.

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I appreciate that I was just making the point as per their T&Cs and no mention of go2pay...so it must be possible

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  • 4 weeks later...

CCP ...continuous card payments.....did you cancel this ?

 

https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel

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