Harlands, CRS and now UKSearch Limited

[whothat]

I joined Trugym in August 2017 on a 12 month contract. In March 2018, I decided to cancel the membership as I was going to move out for university and there were no gyms available around the area I was moving to. The receptionist told me that they had a cancellation request online, so I sent that email. I didn't receive a reply until 2 months later, in which they told me that I was on a 12 month contract and had to complete all payments.

 

Due to their lack of a response, I cancelled the direct debit a few weeks after I sent in the the cancellation email.

 

Approximately a month after I sent the cancellation request, I started receiving emails from Harlands regarding the cancelled direct debit and all the fees I now owe the gym. Then in June, the debt was passed on to the CRS, who eventually passed it on to Zinc Group. After reading at least 100 threads on here, I made sure to ignore everything. They stopped emailing for around 6 months.

 

On 17 April 2019, I received a letter from UKSearch Limited which states that they've been instructed by Harlands to recover the debt. it also says that if I don't respond in 7 days, they will "need to escalate the matter". Sending a letter home is new, they usually send emails. After reading this I decided to see if there were any threads on situations similar to mine, but they're all associated with some sort of water company, so now I'm a bit stressed, and I'm not sure what to do.

 

Are they also the same company?

Do I continue to ignore them

[slick132]

Hi Whothat and welcome to CAG

 

1. Do you still have a copy of the email you sent about cancelling.

 

2. To whom was it sent.

 

3. Did it explain about you moving away to Uni.

 

4. When were you moving away to Uni.

 

Ignore the letter from Harlands/CRS or anyone else for now. They can do you no harm.