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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Letter To Experian


iwgunter
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Just putting a letter together to send to Experian to challenge the 6 defaults on my account. How does this sound...

 

Dear Sirs

 

It has come to my attention that the information you hold on record for me is outdated.

 

I gave permission to the companies on my Credit File to pass data to be held and processed by third parties, namely you. This permission, however, ended when my contract with that company ended.

 

I therefore ask you to state under which law, statue or act you are performing the following actions with my data that is not Public Domain.

  • Processing of in a manual or automated manner.
  • Passing of information onto fourth parties in a manual or automated manner.

Yours faithfully

 

 

My Name

Address

Capital One - Charges

PAID OUT IN FULL WITH 8% INT

 

HSBC - Charges

PAID OUT IN FULL WITH 8% INT

 

Unfair Dismissal

PAID OUT FULL COMPENSATION

 

NCP PAD Parking 'Fine'

FULLY CANCELLED

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Guest peed orf

That's nice and simple!

It's the sort of letter I wish to send, but for some reason, it does seem that it has to be done in a more complicated way!

Watching with interest. (busy doing the banks 1st!)

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I know what you mean, I looked at the templates and to be honest, I didn't understand them, so I thought if I wrote one that I understand the meaning of then the companies will know that I know what I'm wanting and so maybe do what it says.

Capital One - Charges

PAID OUT IN FULL WITH 8% INT

 

HSBC - Charges

PAID OUT IN FULL WITH 8% INT

 

Unfair Dismissal

PAID OUT FULL COMPENSATION

 

NCP PAD Parking 'Fine'

FULLY CANCELLED

Link to post
Share on other sites

As the cras have a data controller and process data, they are subject to

the Data Protection Act and are liable in certain cases when processing

data that should not be processed. They do hide behind the company that

posted the information, but they are wrong in saying that they cannot

remove data without the permission of the originator of the data.

Indeed because the cras are the conduit, as it were, for data, they do carry a heavy burden of responsibility to ensure their data is correct. That they

fail in their responsibility at times cannot be in dispute.

 

IWgunter, the letter is fine though it may be an idea to give them the

statutory 21 days to remove the data if they are unable to

supply the correct legislation. You could remind them that while they may be

covered by the Data Protection Act 1998 section13 [3] before your letter,

" In proceedings brought against a person by virtue of this section it is a defence to prove that he had taken such care as in all the circumstances was reasonably required to comply with the requirement concerned."

once they have been informed of the breach, then they cannot use that part

of the Act as a defence.

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  • 2 weeks later...

Well, I sent this on the 27th November, before I read you reply, lookinforinfo, so I'll just wait for their reply then maybe ask them to stop processing my information - but would that affect trying to get credit in the future?

Capital One - Charges

PAID OUT IN FULL WITH 8% INT

 

HSBC - Charges

PAID OUT IN FULL WITH 8% INT

 

Unfair Dismissal

PAID OUT FULL COMPENSATION

 

NCP PAD Parking 'Fine'

FULLY CANCELLED

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Share on other sites

  • 1 year later...

I have been abroad for the last 5 years, on my return I am being pursued for debts that I had forgotten about most are over 6 years old, do I just ignor them and can I request that the credit agencies remove tham

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