@talktalk - taking to court to save time/stress

[silverfox1961]

Hi

Regarding the slow speed and drop outs. Have you run tests at certain times a day to make sure it isn't traffic management in operation. This is where an ISP slows down certain parts of the network so that others can use the internet at busy times.

 

If the download speeds are significantly lower than expected or even promised then you should be able to leave with no penalty.

 

Talk Talk are members of the voluntary Broadband Speed Code (residential)

 

http://tinyurl.com/y8kf66wg

 

Have a read and see if it applies in your case.

[silverfox1961]

Thanks for that explanation. One question if I may. Where did you get a number for BT Openreach? As far as I knew, they made no contact details available for anyone.

 

You have two choices to make.

 

1 Sign up with another company and take the risk they will not chase you for the £300

 

2 Pay the £300 then sue them for it back in the county courts.

 

Personally, I would sign up to another company and not pay, Follow the complaints process then go to the Telecoms Ombudsman. The drawback is that Talk Talk will likely file a default for breach of contract even though it seems it is their fault. This can be challenged.

 

You have the slow speed and the drop outs (these will be caused by the slow speeds) so they should have let you terminate with no penalty.