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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My Stroke Mismanagement


Philx
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I had a Stroke about 5 weeks ago

it started at 11:00am ,

admitted to A& E approx 12:00 pm

sat on trolley for about 2 hours.

 

 

Some very simple tests were carried out .

I was discharged.

Felt disoriented and tired , went home .

 

 

Had no idea what was going on.

Became progressively worse.

 

 

By about 7pm my daughter drove me back to A&E.

I could not get out of car,

she rushed in telling them I was having a stroke .

They gave her wheelchair somehow I got in and she wheeled me to Admissions Desk.

Told them I was having stroke.

 

 

They told us where to sit so Triage could check me.

My daughter noticed I was in low priority section.

 

 

Eventually seen.

Laid in trolley on ward upstairs and was finally seen at approx. 3:00am and finally taken down to Acute Stroke Unit 14 hours after Stroke occurred.

 

 

Thoughts please.

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Well clearly if I had been seen to promptly I reckon I would of be in a better situation than I am now ( partially disabled) I was very fit and had none of the problems that normally preclude a stroke.

 

Ironically when I was in Wheelchair waiting for Triage I was in front of one of those dramatic Stroke posters.

 

I want to stop it happening to anyone else and obviously this is going to cost me a lot of money so compensation.

It bothers me that if I did receive compensation it would take money away from the NHS but when you see their budget .....well.

 

I even have a copy of the discharge letter from the morning.

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For compensation : don’t go down the NHS complaints route.

 

You’ll need to get a PI (personal injury) solicitor with clinical negligence experience.

Be prepared for them (the NHS, not your solicitor!) to argue that:

a) they didn’t “miss” anything, and their care was appropriate for your presentation, signs and symptoms, and

b) even if they did miss anything that it didn’t cause you additional harm, that you would have suffered the injury you have to the same degree anyway.

 

You’ll likely need an expert opinion (reviewing the notes from both A&E and the admission) who also examines you, to tell you if they did breach their duty of care and if it caused additional harm to what would have happened anyway.

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